[1249] in IS Home Pages
Re: IS-HOME CAN'T FIND: Printer update turnaround
daemon@ATHENA.MIT.EDU (Kris Nyzio)
Tue May 23 09:46:41 2000
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Date: Tue, 23 May 2000 09:46:23 -0400
To: is-home@mit.edu
From: Kris Nyzio <knyzio@MIT.EDU>
Hi,
I'm sort of confused because the person is referring to turnaround times on
repairs and the form that is being referenced is for printer setups. I
don't see a reference to repairs on the form, but maybe one should be added
that points to Hardware Services, or whoever handles printer repairs.
If this form is used to request repairs as well as setups, perhaps I could
update it to make it more obvious.
Can anyone clarify this process for me before I make any changes?
Thanks,
Kris
>The referenced form submits to Athena Server Operations. When we set
>up the form over a year ago, Jonathon told me that the turnaround
>time is approximately one week. Not sure why that info never made it
>onto the form.
>
>Kris: could you take care of this?
>
>Chris
>
>
>At 1:27 PM -0400 5/22/00, doreenc@MIT.EDU wrote:
>>--------
>>
>>** What were you looking for?
>>I am looking for a time frame for getting my lan hardware recognized
>>by the system.
>>
>>** Where did you expect to find it?
>>
>>Actually, I was talking to the help desk as I was completing this
>>form and no one there could tell me the turn around time. It might
>>be helpful if such information was on the page itself.
>>
>>** Is there a page that you're referring to?
>>
>>** Please provide the url:
>>
>>http://web.mit.edu/is/help/print/
>>
>>** Comments:
>>
>>The help desk sugguested I contact you about this. Because of the
>>long turnaround time on the printer repair, we have been without a
>>printer for over a week. Is there any way to let me know how
>>quickly this can be done? It would make my life a lot easier if I
>>had a better idea of when the printer would be usable again.
>>
>>
>>
>>
>>Referring-URL: http://web.mit.edu/is/help/print/
