[1251] in IS Home Pages
Re: IS-HOME CAN'T FIND: Printer update turnaround
daemon@ATHENA.MIT.EDU (Kris Nyzio)
Tue May 23 10:26:58 2000
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Date: Tue, 23 May 2000 10:26:54 -0400
To: Chris Griffith <cg@mit.edu>
From: Kris Nyzio <knyzio@MIT.EDU>
Cc: is-home@mit.edu
Thanks for clarifying. I'll update the form now.
Sorry for the added confusion!
Kris
At 10:00 AM -0400 5/23/2000, Chris Griffith wrote:
>Kris,
>
>Hmm.... I don't read it that way at all. The way I read it, she says
>she needs to know the turnaround time on the creation of the
>SAP/Athena print queue. When she mentions the printer repair, I
>think she's just telling us *why* she's asking us for the turnaround
>time on the print queue (i.e. the repair work is putting her under
>time constraints, and we can help her in her planning by being clear
>about our turnaround times.)
>
>In any case, the print queue request form should set client
>expectations for how long it takes to set up a print queue. And it
>doesn't do that right now. If there are no other issues, could you
>make the change I requested?
>
>As for your other question, I think it's pretty obvious that the
>print queue setup form is not for printer repairs. I don't see a
>need to mention printer repairs on that form -- I think that would
>clutter it with unnecessary information. It's difficult enough to
>get folks to read the _necessary_ info. :)
>
>Thanks,
>Chris
>
>
>
>
>At 9:46 AM -0400 5/23/00, Kris Nyzio wrote:
>>Hi,
>>I'm sort of confused because the person is referring to turnaround times on
>>repairs and the form that is being referenced is for printer setups. I
>>don't see a reference to repairs on the form, but maybe one should be added
>>that points to Hardware Services, or whoever handles printer repairs.
>>If this form is used to request repairs as well as setups, perhaps I could
>>update it to make it more obvious.
>>Can anyone clarify this process for me before I make any changes?
>>Thanks,
>>Kris
>>
>>
>>
>>
>>>The referenced form submits to Athena Server Operations. When we set
>>>up the form over a year ago, Jonathon told me that the turnaround
>>>time is approximately one week. Not sure why that info never made it
>>>onto the form.
>>>
>>>Kris: could you take care of this?
>>>
>>>Chris
>>>
>>>
>>>At 1:27 PM -0400 5/22/00, doreenc@MIT.EDU wrote:
>>>>--------
>>>>
>>>>** What were you looking for?
>>>>I am looking for a time frame for getting my lan hardware recognized
>>>>by the system.
>>>>
>>>>** Where did you expect to find it?
>>>>
>>>>Actually, I was talking to the help desk as I was completing this
>>>>form and no one there could tell me the turn around time. It might
>>>>be helpful if such information was on the page itself.
>>>>
>>>>** Is there a page that you're referring to?
>>>>
>>>>** Please provide the url:
>>>>
>>>>http://web.mit.edu/is/help/print/
>>>>
>>>>** Comments:
>>>>
>>>>The help desk sugguested I contact you about this. Because of the
>>>>long turnaround time on the printer repair, we have been without a
>>>>printer for over a week. Is there any way to let me know how
>>>>quickly this can be done? It would make my life a lot easier if I
>>>>had a better idea of when the printer would be usable again.
>>>>
>>>>
>>>>
>>>>
>>>>Referring-URL: http://web.mit.edu/is/help/print/
