[1250] in IS Home Pages
Re: IS-HOME CAN'T FIND: Printer update turnaround
daemon@ATHENA.MIT.EDU (Chris Griffith)
Tue May 23 10:00:46 2000
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Message-Id: <p04310102b5503d23eae4@[18.152.1.189]>
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Date: Tue, 23 May 2000 10:00:42 -0400
To: Kris Nyzio <knyzio@mit.edu>
From: Chris Griffith <cg@MIT.EDU>
Cc: is-home@mit.edu
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Kris,
Hmm.... I don't read it that way at all. The way I read it, she says
she needs to know the turnaround time on the creation of the
SAP/Athena print queue. When she mentions the printer repair, I
think she's just telling us *why* she's asking us for the turnaround
time on the print queue (i.e. the repair work is putting her under
time constraints, and we can help her in her planning by being clear
about our turnaround times.)
In any case, the print queue request form should set client
expectations for how long it takes to set up a print queue. And it
doesn't do that right now. If there are no other issues, could you
make the change I requested?
As for your other question, I think it's pretty obvious that the
print queue setup form is not for printer repairs. I don't see a
need to mention printer repairs on that form -- I think that would
clutter it with unnecessary information. It's difficult enough to
get folks to read the _necessary_ info. :)
Thanks,
Chris
At 9:46 AM -0400 5/23/00, Kris Nyzio wrote:
>Hi,
>I'm sort of confused because the person is referring to turnaround times on
>repairs and the form that is being referenced is for printer setups. I
>don't see a reference to repairs on the form, but maybe one should be added
>that points to Hardware Services, or whoever handles printer repairs.
>If this form is used to request repairs as well as setups, perhaps I could
>update it to make it more obvious.
>Can anyone clarify this process for me before I make any changes?
>Thanks,
>Kris
>
>
>
>
>>The referenced form submits to Athena Server Operations. When we set
>>up the form over a year ago, Jonathon told me that the turnaround
>>time is approximately one week. Not sure why that info never made it
>>onto the form.
>>
>>Kris: could you take care of this?
>>
>>Chris
>>
>>
>>At 1:27 PM -0400 5/22/00, doreenc@MIT.EDU wrote:
>>>--------
>>>
>>>** What were you looking for?
>>>I am looking for a time frame for getting my lan hardware recognized
>>>by the system.
>>>
>>>** Where did you expect to find it?
>>>
>>>Actually, I was talking to the help desk as I was completing this
>>>form and no one there could tell me the turn around time. It might
>>>be helpful if such information was on the page itself.
>>>
>>>** Is there a page that you're referring to?
>>>
>>>** Please provide the url:
>>>
>>>http://web.mit.edu/is/help/print/
>>>
>>>** Comments:
>>>
>>>The help desk sugguested I contact you about this. Because of the
>>>long turnaround time on the printer repair, we have been without a
>>>printer for over a week. Is there any way to let me know how
>>>quickly this can be done? It would make my life a lot easier if I
>>>had a better idea of when the printer would be usable again.
>>>
>>>
>>>
>>>
>>>Referring-URL: http://web.mit.edu/is/help/print/
