[1248] in IS Home Pages
Re: IS-HOME CAN'T FIND: Printer update turnaround
daemon@ATHENA.MIT.EDU (Rob Smyser)
Mon May 22 13:45:39 2000
Message-Id: <200005221745.NAA29721@melbourne-city-street.MIT.EDU>
Date: Mon, 22 May 2000 13:50:00 -0400
To: doreenc@mit.edu, is-home@mit.edu (IS Webmasters)
From: Rob Smyser <smyser@MIT.EDU>
In-Reply-To: <200005221727.NAA15668@sicarius-spatulatus.mit.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Doreen,
You probably saw from Camilla's note that the change you requested just
takes overnight. You're in luck that you are swapping out the printer
hardware after the Athena and SAP setup steps are already done.
Getting the Athena printer server side to happen takes an overnight.
Once that's done, setting up the SAP part on a brand-new printer takes a
few days longer.
Rob
At 01:27 PM 5/22/00 -0400, doreenc@MIT.EDU wrote:
>--------
>
>** What were you looking for?
>I am looking for a time frame for getting my lan hardware recognized by
the system.
>
>** Where did you expect to find it?
>
>Actually, I was talking to the help desk as I was completing this form and
no one there could tell me the turn around time. It might be helpful if
such information was on the page itself.
>
>** Is there a page that you're referring to?
>
>** Please provide the url:
>
>http://web.mit.edu/is/help/print/
>
>** Comments:
>
>The help desk sugguested I contact you about this. Because of the long
turnaround time on the printer repair, we have been without a printer for
over a week. Is there any way to let me know how quickly this can be done?
It would make my life a lot easier if I had a better idea of when the
printer would be usable again.
>
>
>
>
>Referring-URL: http://web.mit.edu/is/help/print/
>
----------------
Rob Smyser Business Liaison Team, MIT Information Systems, N42-040
smyser@mit.edu 617.253.1358 http://web.mit.edu/blt
