[6057] in RedHat Linux List
Re: This is it thread....
daemon@ATHENA.MIT.EDU (Sheldon E. Newhouse)
Mon Nov 25 16:19:03 1996
Date: Mon, 25 Nov 1996 15:29:13 -0500 (EST)
From: "Sheldon E. Newhouse" <sen1@math.msu.edu>
To: redhat-list@redhat.com
In-Reply-To: <199611251911.LAA31510@ridge.spiritone.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
On Mon, 25 Nov 1996, Dave wrote:
> I dont remember who it was but someone told me that I should
> or we should STOP this thread and just be glad there is a
> Redhat linux ect..(or something along these lines).
>
> Well I am gonna sound rude here.
>
> I am a new user with linux. I am not a 10 year vet with UNIX. In
> fact until I recieved my RH 4.0 boxset. Now I decided to BUY
> RH 4.0 for a few reasons: 1) It was represented to me via RH
> sales force that I would recieve tech support via fax and or email.
> 2) I was informed by the Sales force that RH fully supported
> all the hardware in my machine that hadnt been supported
> in prior releases. 3) The RH sales force insured me that I would
> also recieve free of charge any updates for RH 4.0, be it the
> inet or some other media form.
>
> With these facts and others in hand, I said ok I will dole out the
> 50 bucks and order RH 4.0. Well much to my dismay RH 4.0 is
> not fully compatible with all the HW in my machine. I do not
> think the sales woman I spoke with tried to mislead me, I think
> she may have been misinformed about what RH did and did not
> support.
>
> Now, I go proceed to install RH 4.0 (boxset) read the book very
> carefully, follow all the instructions, read the HOWTO's(which I
> might add, are not all current with Colgate's changes and new
> hardware). Well things dont go very well and I turn to RH for help.
> I fill out the necessary forms, I send in the proper requests. I wait,
> I wait, I wait and I wait. Now what? My 60 days of free support are
> almost out and I still dont have any answers. And according to
> some of you I am just supposed to say ah well, tough?
>
> 1) Redhat 4.0 after 10 attempts on fresh installs does not support
> or I havnt been able to get it to work, the Ensoniq Soundscape
> sound card.
>
> 2) Redhat 4.0 does not support the HP Colorado 1400 Tape Back Up
> Unit. I have read all the howto's and done everything I was supposed
> to do according to them and still nadda.
>
> 3) RH sales force explained to me that Redhat 4.0 supported the
> Gateway Vivitron 1776 17" monitor as well as the Matrox MGA Mill.
> 2meg to 4meg video card. In video modes above 800x600, WRONG!!
>
> Well I am sorry if you dont like the fact that I am pissed off and feel
> just a little friggen bitter over the fact that I laid out 50 bucks for
> this
> while under the impression I was gonna be able to get a little help
> if things didnt go perfect. It wouldnt bother me a bit if RH would have
> said, well we are sorry but due to the HUGE amount of help requests
> you can expect delays of up to several weeks at a time. And b/c of
> this we will extend our service agreements to help accomidate those
> users who have purchesed RH 4.0. See how much easier that would
> be? See how just something like that would stall and ease people's
> nerves?
>
> Well again sorry I am no friggen UNIX god bub, and sorry that I get
> a little annoyed when I am told one thing and something else happens.
>
Well, Dave,
If you want help setting up Linux, then I suggest that you try to get
specific with the particular problems you are having.
I understand your frustration (I had some, too). But, if this thread
keeps up as is, it will just get kicked off this list.
What kind of hardware to you have?
I noticed that you have the 17" Gateway Monitor. I have it too, and it
worked fine with Metro-X and AcceleratedX.
What kind of video card, etc.?
-sen
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| Sheldon E. Newhouse | e-mail: sen1@math.msu.edu |
| Mathematics Department | |
| Michigan State University | telephone: 517-355-9684 |
| E. Lansing, MI 48824-1027 USA | FAX: 517-432-1562 |
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