[6022] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (Thomas Porter)
Mon Nov 25 14:02:50 1996
Date: Mon, 25 Nov 1996 13:08:54 -0500
To: redhat-list@redhat.com
From: Thomas Porter <txporter@mindspring.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
At 09:21 AM 11/25/96 -0800, Dave thoughtfully expounded thus:
>Well I have posted my problems and questions 5 times in the last week
>on this board and I have also sent in upwards to 10-15 messages over
>the last 50 days BEGGING and PLEEDING for answers.
Dave,
Not to jump on one wagon or another, but I have to ask if you have followed
the instructions available regarding submitting you registration number to
Red Hat and then sending your questions to the support email address?
This is unclear from your posts, yet I believe that this is the preferred
method for getting support from RedHat. The redhat-list@redhat.com is a
general information exchange list and not neccessarily monitored by RH
employees.
FWIW,
Tom Porter
>
>Everytime I have posted here I have waited for days looking to see if
>someone would reply, even a RH employee, NADDA!!
>
>Also I paid Redhat 50 bucks under the impression that FULL 100%
>SUPPORT was included in that price. And by god I want support. I
>do NOT want to have to wait and hope that someone out there in
>cyberfairy land can answer my question. They are not paid to sit
>about trying to figure out my problem, Redhat was paid to do that.
>
>Look if Redhat is totally unable to provide support then REDHAT must
>by law state they are unable to provide support. You cant sell a car
>and say well yeah I will fix it then ignore someone when it breaks.
>
>After close to 50days I think I have been more than patince in waiting
>for my answers. At least when I do call Gateway or MS I can get an
>answer that day. Not some months down the road.
>
>
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