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Date: Sun, 16 Jan 2005 19:19:58 -0800 From: Steve Sobol <sjsobol@JustThe.net> To: Adrian Chadd <adrian@creative.net.au> Cc: North American Networking and Offtopic Gripes List <nanog@nanog.org> In-Reply-To: <20050117021014.GI39622@skywalker.creative.net.au> Errors-To: owner-nanog-outgoing@merit.edu Adrian Chadd wrote: > I agree they should have 24/7 support. > > Just remember that, as an example, Melbourne IT has probably two orders > of magnitude more clients than you. A 24x7 pager service would attract > a /lot/ of "Emergencies" and as such they'd have to consider running > at least a muppet level call service outside of hours to filter > "emergency" requests away from the normal signup procedures and over > to the People Who Really Fix Things. I'm not saying MIT needs 24x7 support, I am saying they need on-call staff. One person might be enough; perhaps more than one may be needed. (A couple people called me on this point offlist and I felt the need to clarify my opinion.) I resell GoDaddy and they do have 24x7 customer support, but I don't think that's necessary to properly run a registrar. Just have X people available to deal with emergency situations. X will vary based on the size of the customer base. -- JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "In case anyone was wondering, that big glowing globe above the Victor Valley is the sun." -Victorville _Daily Press_ on the unusually large amount of rain the Southland has gotten this winter (January 12th, 2005)
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