[77254] in North American Network Operators' Group
Re: The entire mechanism is Wrong!
daemon@ATHENA.MIT.EDU (Jim Shankland)
Mon Jan 17 00:58:36 2005
Date: Sun, 16 Jan 2005 21:57:58 -0800
From: Jim Shankland <nanog@shankland.org>
To: Adrian Chadd <adrian@creative.net.au>
Cc: <nanog@merit.edu>
In-Reply-To: <20050117021014.GI39622@skywalker.creative.net.au>
Errors-To: owner-nanog-outgoing@merit.edu
> Just remember that, as an example, Melbourne IT has probably two orders
> of magnitude more clients than you. A 24x7 pager service would attract
> a /lot/ of "Emergencies" and as such they'd have to consider running
> at least a muppet level call service outside of hours to filter
> "emergency" requests away from the normal signup procedures and over
> to the People Who Really Fix Things.
Of course it's unreasonable to expect a registrar to have to
put up with such a burden during off hours: God only knows what
kind of silly calls would come in. "Emergencies" are best
handled in a batch during the regular work week. For the
stuff that really won't wait, you just put a lawyer on retainer,
who can fax off a letter telling the complainant to sod off until
Monday morning, or until the moon is in the seventh house and Jupiter
aligns with Mars, whichever comes first.
I mean, if we can't be on the golf course by 3:00, what are we
in this business for, anyway -- right?
Jim Shankland
