[50743] in North American Network Operators' Group
Re: ticket tracking
daemon@ATHENA.MIT.EDU (Andy Dills)
Thu Aug 8 10:34:39 2002
Date: Thu, 8 Aug 2002 10:31:54 -0400 (EDT)
From: Andy Dills <andy@xecu.net>
To: Scott Granados <scott@graphidelix.net>
Cc: nanog@merit.edu
In-Reply-To: <Pine.LNX.4.33.0208072100530.11574-100000@penguin.graphidelix.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Wed, 7 Aug 2002, Scott Granados wrote:
>
> While we're talking about change management...
>
> What are people using for ticket tracking for support issues. Is it all
> remedy or what do people like to use.
>
> Feel free to answer off list:).
Deskpro does a great job. Not only do we use it for ticket tracking, we've
hacked it to become our entire interface for support reps, as we've
integrated all of our admin functions into it. In addition, we use it in
conjunction with netsaint to display customers/circuits that are down, as
well as keep track of lots of information about leased line and colocation
customers, pending sales orders, all kinds of stuff. Very easy to extend.
http://www.deskpro.com
Andy
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