[50748] in North American Network Operators' Group
RE: ticket tracking
daemon@ATHENA.MIT.EDU (Daniel Golding)
Thu Aug 8 11:28:44 2002
From: "Daniel Golding" <dgolding@sockeye.com>
To: "Scott Granados" <scott@graphidelix.net>, <nanog@merit.edu>
Date: Thu, 8 Aug 2002 11:28:11 -0400
In-Reply-To: <Pine.LNX.4.33.0208072100530.11574-100000@penguin.graphidelix.net>
Errors-To: owner-nanog-outgoing@merit.edu
I strongly recommend RT, which has the advantage of being both Open Source,
and having several available support options.
- Dan
> -----Original Message-----
> From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
> Scott Granados
> Sent: Thursday, August 08, 2002 12:02 AM
> To: nanog@merit.edu
> Subject: ticket tracking
>
>
>
> While we're talking about change management...
>
> What are people using for ticket tracking for support issues. Is it all
> remedy or what do people like to use.
>
> Feel free to answer off list:).
>
> Scott
>
>
