[50740] in North American Network Operators' Group
Re: ticket tracking
daemon@ATHENA.MIT.EDU (Mike Tancsa)
Thu Aug 8 08:13:06 2002
Date: Thu, 08 Aug 2002 08:10:34 -0400
To: Scott Granados <scott@graphidelix.net>
From: Mike Tancsa <mike@sentex.net>
Cc: nanog@merit.edu
In-Reply-To: <Pine.LNX.4.33.0208072100530.11574-100000@penguin.graphidel
ix.net>
Errors-To: owner-nanog-outgoing@merit.edu
RT (Request Tracker) works very well for our needs.
---Mike
At 09:01 PM 8/7/2002 -0700, Scott Granados wrote:
>While we're talking about change management...
>
>What are people using for ticket tracking for support issues. Is it all
>remedy or what do people like to use.
>
>Feel free to answer off list:).
>
>Scott
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Mike Tancsa, tel +1 519 651 3400
Sentex Communications, mike@sentex.net
Providing Internet since 1994 www.sentex.net
Cambridge, Ontario Canada www.sentex.net/mike
