[50749] in North American Network Operators' Group
RE: ticket tracking
daemon@ATHENA.MIT.EDU (Derek Samford)
Thu Aug 8 11:32:57 2002
From: "Derek Samford" <dsamford@fastduck.net>
To: "'Daniel Golding'" <dgolding@sockeye.com>,
"'Scott Granados'" <scott@graphidelix.net>, <nanog@merit.edu>
Date: Thu, 8 Aug 2002 11:28:59 -0400
In-Reply-To: <GKEFKKIKGCMICPKBAEIMEEGPCJAA.dgolding@sockeye.com>
Errors-To: owner-nanog-outgoing@merit.edu
I have had a great experience with an extremely funny sounding product.
Double Choco Latte is one of the better (I won't say best, they all have
strong and weak points.) ticketing systems out there. Once the new code
is finished with the contact management, it will be 10x better.
Derek
-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of
Daniel Golding
Sent: Thursday, August 08, 2002 11:28 AM
To: Scott Granados; nanog@merit.edu
Subject: RE: ticket tracking
I strongly recommend RT, which has the advantage of being both Open
Source,
and having several available support options.
- Dan
> -----Original Message-----
> From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
> Scott Granados
> Sent: Thursday, August 08, 2002 12:02 AM
> To: nanog@merit.edu
> Subject: ticket tracking
>
>
>
> While we're talking about change management...
>
> What are people using for ticket tracking for support issues. Is it
all
> remedy or what do people like to use.
>
> Feel free to answer off list:).
>
> Scott
>
>
