[187349] in North American Network Operators' Group
Re: Netflix NOC? VPN Mismarked?
daemon@ATHENA.MIT.EDU (Jared Mauch)
Wed Jan 27 17:22:05 2016
X-Original-To: nanog@nanog.org
From: Jared Mauch <jared@puck.nether.net>
In-Reply-To: <CAN9qwJ-WMXWPgkmrjFSiNkOA+DiHZUwZFfUP_LYhstt8_+8sVg@mail.gmail.com>
Date: Wed, 27 Jan 2016 17:21:53 -0500
To: Josh Luthman <josh@imaginenetworksllc.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Having them visit the excellent test-IPv6.com is the best and easiest way to=
get that info.=20
Jared Mauch
> On Jan 27, 2016, at 4:41 PM, Josh Luthman <josh@imaginenetworksllc.com> wr=
ote:
>=20
> Are you talking about the same people that respond with "What is an IP?"
>=20
>=20
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>=20
>> On Wed, Jan 27, 2016 at 4:37 PM, Dave Temkin <dave@temk.in> wrote:
>>=20
>> Our (Netflix) call center has been trained on how to handle calls for fal=
se
>> positive issues with proxy/VPNs. If you don't achieve an acceptable resul=
t,
>> please feel free to reach out - but believe it or not, they are the best
>> ones to handle.
>>=20
>> -Dave
>>=20
>>> On Thu, Jan 28, 2016 at 5:36 AM, chris <tknchris@gmail.com> wrote:
>>>=20
>>> especially if these types of situations are handled on par with the way
>>> abuse and spam reports are handled
>>>=20
>>> customer will report being blocked to netflix, netflix will tell end use=
r
>>> to contact isp, customer will call isp and level 1 call center rep will=
>>> say "we can ping your modem and your service is up we dont see a problem=
,
>>> if you are having a issue with a specific service please contact your
>>> service provider"
>>>=20
>>> and the infinite loop begins, customer gets frustrated, everyone loses
>>>=20
>>> welcome to hell :)
>>>=20
>>>> On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen@delong.com> wrote:
>>>>=20
>>>>=20
>>>>> On Jan 27, 2016, at 07:12 , Jared Mauch <jared@puck.nether.net>
>> wrote:
>>>>>=20
>>>>>=20
>>>>>> On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov@ya.ru>
>>> wrote:
>>>>>>=20
>>>>>> One user had his wife sharing his Netflix account on her iPad while
>> on
>>>> a conference to Europe (same account, different countries).
>>>>>=20
>>>>> Hmm, I seem to think this one might be quite common, so perhaps
>> should
>>>> be tied closer to the device vs account level.
>>>>>=20
>>>>> - Jared
>>>>=20
>>>> This is all going to get a whole lot more entertaining with the
>>>> combination of MIP6 and IPv4 CGNAT.
>>>>=20
>>>> Owen
>>=20
