[187346] in North American Network Operators' Group
Re: Netflix NOC? VPN Mismarked?
daemon@ATHENA.MIT.EDU (Josh Luthman)
Wed Jan 27 16:43:35 2016
X-Original-To: nanog@nanog.org
In-Reply-To: <CAFJiuFrRp9xvw5VpxEUoL_H6OvvE9ThDJHgS6Sf3BnEFnjtAXw@mail.gmail.com>
From: Josh Luthman <josh@imaginenetworksllc.com>
Date: Wed, 27 Jan 2016 16:41:20 -0500
To: Dave Temkin <dave@temk.in>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Are you talking about the same people that respond with "What is an IP?"
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Jan 27, 2016 at 4:37 PM, Dave Temkin <dave@temk.in> wrote:
> Our (Netflix) call center has been trained on how to handle calls for false
> positive issues with proxy/VPNs. If you don't achieve an acceptable result,
> please feel free to reach out - but believe it or not, they are the best
> ones to handle.
>
> -Dave
>
> On Thu, Jan 28, 2016 at 5:36 AM, chris <tknchris@gmail.com> wrote:
>
> > especially if these types of situations are handled on par with the way
> > abuse and spam reports are handled
> >
> > customer will report being blocked to netflix, netflix will tell end user
> > to contact isp, customer will call isp and level 1 call center rep will
> > say "we can ping your modem and your service is up we dont see a problem,
> > if you are having a issue with a specific service please contact your
> > service provider"
> >
> > and the infinite loop begins, customer gets frustrated, everyone loses
> >
> > welcome to hell :)
> >
> > On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen@delong.com> wrote:
> >
> > >
> > > > On Jan 27, 2016, at 07:12 , Jared Mauch <jared@puck.nether.net>
> wrote:
> > > >
> > > >
> > > >> On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov@ya.ru>
> > wrote:
> > > >>
> > > >> One user had his wife sharing his Netflix account on her iPad while
> on
> > > a conference to Europe (same account, different countries).
> > > >
> > > > Hmm, I seem to think this one might be quite common, so perhaps
> should
> > > be tied closer to the device vs account level.
> > > >
> > > > - Jared
> > >
> > > This is all going to get a whole lot more entertaining with the
> > > combination of MIP6 and IPv4 CGNAT.
> > >
> > > Owen
> > >
> > >
> >
>
