[170711] in North American Network Operators' Group
Re: Cisco warranty
daemon@ATHENA.MIT.EDU (Laurent CARON)
Fri Apr 4 03:43:03 2014
Date: Fri, 04 Apr 2014 09:42:29 +0200
From: Laurent CARON <lcaron@unix-scripts.info>
To: NANOG list <nanog@nanog.org>
In-Reply-To: <CAAAwwbXUFMfu8Jq0+wevE9U1Eq3w3Q6rfs3QpFRvqrJg_r0=rg@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 04/04/2014 01:51, Jimmy Hess wrote:
> On Thu, Apr 3, 2014 at 1:46 PM, Brandon Ewing <nicotine@warningg.com> wrote:
>
>> On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
>>> Did you purchase SMARTnet when you bought the device? If you didn't,
>>> you're probably SOL.
>> This is not true. Cisco provides a limited lifetime warranty on hardware
>> purchased from them or an authorized reseller, with our without SmartNet.
>>
>
> On some: not all their hardware, they offer limited lifetime warranty.
> Lifetime is the exception to the rule: many of their components are 90 days
> or 1 year.
> The "limited" bit is also important --- they have restrictions in fine
> print.
>
> It's strongly recommended you buy their SmartNet, if you want their reps to
> treat you reasonably and make efforts to fulfill your paper warranty.
> Getting the manufacturer rep to actually honor the paper warranty and allow
> you an RMA, when there is no paid support.... is another thing altogether.
>
> May require a great deal of persistence on your part,
> As in continuing to contact Cisco and refusing to take "NO" as an
> acceptable answer to your RMA request.
>
> Or it may just not happen....
My device is indeed supposedly covered by a lifetime warranty. Since I'm
still in the timeframe of less than 5 years after EOS...it should be
good...should.
Never experienced such a bad service from Juniper or 3COM/H3C/HP
