[170685] in North American Network Operators' Group
Cisco warranty
daemon@ATHENA.MIT.EDU (Laurent CARON)
Thu Apr 3 12:45:37 2014
Date: Thu, 03 Apr 2014 18:44:58 +0200
From: Laurent CARON <lcaron@unix-scripts.info>
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hi,
I bought a C3750G-12S which is now end of sale on cisco website. This
device is now defective.
Since I bought it from a reseller and not directly from cisco, cisco is
refusing to take it under warranty and tells me to have the reseller
take care of it.
The reseller doesnt wan't to hear about this device since it is end of sale.
According to cisco website, end of sale means the device is still
covered for 5 years.
My question is: Is it normal for my supplier to refuse to take it under
warranty ?
Is there (from your experience) a chance I might get cisco to deal with it ?
Thanks
Laurent
