[122347] in North American Network Operators' Group
Re: Ticket/Asset Managment system
daemon@ATHENA.MIT.EDU (Ray Sanders)
Fri Feb 12 12:37:43 2010
Date: Fri, 12 Feb 2010 10:36:41 -0700
From: Ray Sanders <ray.sanders@villagevoicemedia.com>
To: NANOG list <nanog@nanog.org>
In-Reply-To: <874olm744d.fsf@laphroiag.quux.de>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
A previous employer did something similar with Solarwind's ipMonitor and
Kayako eSupport.
Neither are open source, but at the time, the cost for each piece of
software was reasonable.
Jens Link wrote:
> "Brandon Grant" <brandon@momentous.ca> writes:
>
>
>> Also, I am hoping to find a tool that can tie in with SNMP software so
>> I can have tickets auto-generated for certain types of SNMP traps or
>> polling failures.
>>
>
> Do it the other way round: Use something like Nagios, Zabbix or Icinga
> for monitoring and if a fault is detected let the monitoring system
> send a message to your ticket system.
>
> Jens
>
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--
-"Prediction is very difficult, especially about the future."
-Niels Bohr
--
Ray Sanders
Linux Administrator
Village Voice Media
Office: 602-744-6547
Cell: 602-300-4344