[122348] in North American Network Operators' Group
RE: Ticket/Asset Managment system
daemon@ATHENA.MIT.EDU (Jeffrey Negro)
Fri Feb 12 12:41:48 2010
Date: Fri, 12 Feb 2010 12:41:23 -0500
In-Reply-To: <874olm744d.fsf@laphroiag.quux.de>
From: "Jeffrey Negro" <jnegro@billtrust.com>
To: "Jens Link" <lists@quux.de>,
<nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
I'd second this. RT is a really nice ticketing system with great email
capabilities. Use nagios to send an email to an address you have RT
configured to receive, and you can even pipe that email address directly
into a specific ticket queue within RT.
-----Original Message-----
From: Jens Link [mailto:lists@quux.de]=20
Sent: Friday, February 12, 2010 12:31 PM
To: nanog@nanog.org
Subject: Re: Ticket/Asset Managment system
"Brandon Grant" <brandon@momentous.ca> writes:
> Also, I am hoping to find a tool that can tie in with SNMP software so
> I can have tickets auto-generated for certain types of SNMP traps or
> polling failures.
Do it the other way round: Use something like Nagios, Zabbix or Icinga
for monitoring and if a fault is detected let the monitoring system=20
send a message to your ticket system.=20
Jens
--=20
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