[122342] in North American Network Operators' Group
Ticket/Asset Managment system
daemon@ATHENA.MIT.EDU (Brandon Grant)
Fri Feb 12 10:58:00 2010
Date: Fri, 12 Feb 2010 10:56:57 -0500
From: "Brandon Grant" <brandon@momentous.ca>
To: <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
I am currently evaluating my options for an open source trouble ticket
management system that is based on assets (the trouble ticket is opened
on a particular server, network element, etc.). Also, I am hoping to
find a tool that can tie in with SNMP software so I can have tickets
auto-generated for certain types of SNMP traps or polling failures.=20
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Any recommendations?=20
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So far, the best two that I have been able to find are:
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1. OTRS.org
2. GLIP-project.org
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Any insight would be appreciated.
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Brandon
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