[6190] in RedHat Linux List
Re: Aside on "That's it..." thread
daemon@ATHENA.MIT.EDU (Steve \"Stevers!\" Coile)
Tue Nov 26 10:26:29 1996
Date: Tue, 26 Nov 1996 09:56:46 -0500 (EST)
From: "Steve \"Stevers!\" Coile" <scoile@patriot.net>
To: Lance Cummings <lance@iac.co.jp>
cc: redhat-list@redhat.com
In-Reply-To: <199611261415.XAA28694@mail.sphere.ad.jp>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
On Tue, 26 Nov 1996, Lance Cummings wrote:
> On Mon, 25 Nov 1996 16:47:28
> "Steve \"Stevers!\" Coile" <scoile@patriot.net> wrote:
>
> >Everyone complaining about Red Hat, please keep in mind that the folks
> >from Red Hat that post to redhat-list are not (I believe) part of Red
> >Hat's support staff. They are Red Hat developers; their jobs at Red
> >Hat are not to provide direct support. Whatever you think of Red Hat's
> >support team, please remember that the Red Hat development team has done
> >a fantastic job (even if there's still work to do), and that they make
> >an extraordinary effort to communicate with users of their products.
>
> Who is they? It's certainly not RH.
The RH development team. How many other companies have members of the
development team actively involved in support-oriented mailing lists?
For that matter, how many other companies have members of the support
team actively involved in support-oriented mailing lists?
> >Also, I'd like to encourage anyone that has a gripe with Red Hat's support
> >to *call* Red Hat and complain. Ask to speak with a support supervisor.
> >Don't assume your complaints in redhat-list will cause things to happen.
> >From my perspective, anyone that complains in redhat-list *without*
> >making an effort to call someone at Red Hat isn't actually interested
> >in getting support, but is instead interested in tarnishing Red Hat's
> >good name out of malice.
>
> Well, calling them from Japan just isn't gonna happen. It costs too
> much, and they're asleep when I'm awake, and vice versa.
Awwww...
I suggest you go spend $10,000+ for a Sun or Digital system and support
contract. Then you'll get the response you want. You get what you pay
for. With Linux, you get a lot more, but you have to know how to get it.
--
Steve Coile P a t r i o t N e t Systems Engineering
scoile@patriot.net Patriot Computer Group (703) 277-7737
--
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