[6025] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (Dr.W.Tych)
Mon Nov 25 14:12:18 1996
Date: Mon, 25 Nov 1996 17:52:06 +0000
From: "Dr.W.Tych" <w.tych@lancaster.ac.uk>
To: Steve Jardine <jardine@goodnet.com>
CC: redhat-list@redhat.com
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
Mr Jardine,
Thanks for your message. As for the anwers to your questions:
Most of them are built on the assumptions you are making about
myself, most of which are wrong.
> I am curious - do you think 50$ goes very far to answer
> queries from people that have a hard time reading?
No I don't. Read on.
> Ever heard
> of a HOWTO?
I use them all the time. My query to RH support was not of a
Howto or a FAQ nature.
> For crying out loud, how many people here have asked
> questions (sometimes over and over again) about stuff that is
> provided in documentation?
Lots. I am not disputing this.
>
> Does anyone know how much it costs for NT? Or 95? How much
> support is included in the price there? What quality are we
> speaking of?
I have had excellent support from NovaStor, from Mathtools
and from Seagate. Free too.
>Most of the people I have spoke to are no better
> than idiot savants.
Maybe you should select your company better. ;-)
>
> Give me a break. What would _you_ be willing to do for the
> small percentage of the purchase price (10% per customer maybe?
> A guess ..) that you receive? Would _you_ work for 5$ an hour
> to do consulting?
I think this is a bit beyond the point. I was talking about a commercial
contract where RH offer e-mail support and whoever buys their product
enters the contract.
>
> You are dang lucky the Linux community is 'friendly' enough
> to answer anything at all.
This is why I joined it. I have been answering questions, even
of the RTFM kind for a long time now (on another list).
> Perhaps RedHat should simply refer
> people to the appropriate HOWTO instead of specifically answering
> questions.
As long as they point people to the right FAQ/HowTo etc -
nothing wrong with it.
>
> Arrogance? I am dang tired of sniveling weenies that complain
> that they don't have their own personal support member to come and
> install the software on their PC because they don't know how. No
> one _ever_ said that Linux was for the run-of-the-mill consumer.
Claiming exclusiveness in this case does not help. It is not
a system for the chosen.
Best wishes,
Wlodek Tych
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