[6008] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (Dave)
Mon Nov 25 12:47:46 1996
From: "Dave" <pom@spiritone.com>
To: <redhat-list@redhat.com>
Date: Mon, 25 Nov 1996 09:21:44 -0800
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
Well I have posted my problems and questions 5 times in the last week
on this board and I have also sent in upwards to 10-15 messages over
the last 50 days BEGGING and PLEEDING for answers.
Everytime I have posted here I have waited for days looking to see if
someone would reply, even a RH employee, NADDA!!
Also I paid Redhat 50 bucks under the impression that FULL 100%
SUPPORT was included in that price. And by god I want support. I
do NOT want to have to wait and hope that someone out there in
cyberfairy land can answer my question. They are not paid to sit
about trying to figure out my problem, Redhat was paid to do that.
Look if Redhat is totally unable to provide support then REDHAT must
by law state they are unable to provide support. You cant sell a car
and say well yeah I will fix it then ignore someone when it breaks.
After close to 50days I think I have been more than patince in waiting
for my answers. At least when I do call Gateway or MS I can get an
answer that day. Not some months down the road.
----------
> From: Mike Wangsmo <wanger@fubar.cs.montana.edu>
> To: redhat-list@redhat.com
> Subject: Re: Thats it...
> Date: Monday, November 25, 1996 8:24 AM
>
> I don't know who started and contributed to this thread, as I usually
> do not follow these WORTHLESS threads, however.... I have had it with
> you whiny babies about *support*!!!!!
>
> <<< MOST STUFF SNIPPED >>>
>
> > > I conquer, I also have sent some requests to RedHat, with no
response,
> > > they acknowlaged my request, and I recieved no reply. I'm just luck
I
> > > have this chat group and my technical staff, or I would be doomed.
>
> I have been on this list for a very long time and I have seen
> unbeliveablly stupid questions answered time and again, most of those
> answers have a ****@redhat.com address attached to them. As far as I
> know, Redhat has been one of the champions of moving Linux from the
> stages of use at your own risk via anonymous ftp to a full fledge,
> commercially supported product. And I do mean supported!! I have
> corresponded many times with Donnie and he has always given fast, acurate
> answers to problems. I don't know what else you want for support? I
> suppose maybe you you all prefer Microsoft's version of support. Call a
> toll free number spend half an hour getting switched from one electronic
> operator to the next. Finally you *may* get somebody with access to a
> database terminal to try and lead you through your own problem. If you
> are not willing to suffer that, then you can call Uncle Bill's $35
> hotline (1-900-......) and then you get right through and get a very
> competent person to solve your problem, but you spent an additional $35
> on top of purchasing your OS.
>
> I can't imagine any question that you could ask and NOT get a rapid reply
> via this list!!!! Redhat pays money to operate this list (and the others
> that they have) as well as support some of their employees to monitor and
> participate (ie. Donnie Barnes). What else do you want????? Any
> form of UNIX requires some level of computational profficiency to install
> and maintain. Remember that as the installer and maintainer of a full
> fledged UNIX system you are a SYSTEM ADMINISTRATOR, not an end user. I
> have found that about 75% of the questions asked on this list are found
> in printed form via either books on Linux (which every Linux user should
> have several of), FAQ's which appearantly most choose to NOT look at for
> help, or in the archives of this list. Anybody remember how many folks
> asked about broken flock() emulation when 1.3.78 came out? It seemed to
> go on and on and on and... Why???? Because people refused to READ
> README's, FAQ's, etc. etc. etc.
>
> I have found that Redhat's setup, installation, and maintence for Linux
> to be the best availible for folks that aren't terribly familiar with
> UNIX. I suppose that is why Caldera adopted their platform instead of
> developing their own.
>
> The short of all of this is the following:::
>
> WE SHOULD ALL APPLAUDE REDHAT'S EFFORTS TO MAKE LINUX COMMERCIALLY
> VIABLE! Without the drive to get commercial money involved, Linux would
> still be somewhat obscure. Most likely the most significant thing to
> come from it then would be Linus' thesis.
>
> Just my $0.02 worth.
> Mike
>
> _______________________________________________________________________
> Mike Wangsmo, Graduate Student wanger@fubar.cs.montana.edu
> Montana State University http://www.cs.montana.edu/~wanger
> 602 Peter Koch (406) 586-0690
> Bozeman, MT 59715
>
> "May the Force be with you, always"
>
>
> --
> PLEASE read the Red Hat FAQ, Tips, Errata and the MAILING LIST
ARCHIVES!
>
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