[6007] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (Todd Hammer)
Mon Nov 25 12:43:01 1996
Date: Mon, 25 Nov 1996 11:16:34 -0600 (CST)
From: Todd Hammer <sledge@intellinet.com>
To: redhat-list@redhat.com
In-Reply-To: <3299B4C7.3F54BC7E@lancaster.ac.uk>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
On Mon, 25 Nov 1996, Dr.W.Tych wrote:
> Dave wrote:
> >
> > Ok, I for one have about had it.
> [...]
>
> If you don't have it, don't sell it, is my gut reaction
> to this. Relying on the friendly Linux community to answer
> questions _you_ are paid to answer, is not quite the attitude
> I would support.
If I may play devil's advocate here..
I think (above) is the key point all these 'support' types keep complaining
about. RedHat specifically advertises their products as having email
support for a specified number of days (it is even on the registration
card). People who are very used to commercial products (which RedHat is,
BTW), get a little upset when their plea for help is answered by silence.
In their mind, having to resort to a general mailing list to elicit help
is sub-standard operating procedure (they are used to official support
channels).
OK. I am done. Devil's advocate mask has been taken off...RedHat SanDiego
hat back on :)
--
Todd Hammer, IT Specialist | Arkansas Linux
sledge@intellinet.com | User Group
"Where is fancy bread? |
In the heart or in the head?" | http://www.intellinet.com/~sledge
--
PLEASE read the Red Hat FAQ, Tips, Errata and the MAILING LIST ARCHIVES!
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