[6009] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (Steve Jardine)
Mon Nov 25 12:51:13 1996
In-Reply-To: <3299B4C7.3F54BC7E@lancaster.ac.uk>
Date: Mon, 25 Nov 1996 09:01:15 -0700 (MST)
From: Steve Jardine <jardine@goodnet.com>
To: redhat-list@redhat.com
Cc: "Dr.W.Tych" <w.tych@lancaster.ac.uk>, sales@redhat.com, support@redhat.com
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
Dr Tych,
I am curious - do you think 50$ goes very far to answer
queries from people that have a hard time reading? Ever heard
of a HOWTO? For crying out loud, how many people here have asked
questions (sometimes over and over again) about stuff that is
provided in documentation?
Does anyone know how much it costs for NT? Or 95? How much
support is included in the price there? What quality are we
speaking of? Most of the people I have spoke to are no better
than idiot savants.
Give me a break. What would _you_ be willing to do for the
small percentage of the purchase price (10% per customer maybe?
A guess ..) that you receive? Would _you_ work for 5$ an hour
to do consulting?
You are dang lucky the Linux community is 'friendly' enough
to answer anything at all. Perhaps RedHat should simply refer
people to the appropriate HOWTO instead of specifically answering
questions.
Arrogance? I am dang tired of sniveling weenies that complain
that they don't have their own personal support member to come and
install the software on their PC because they don't know how. No
one _ever_ said that Linux was for the run-of-the-mill consumer.
Steve
On 25-Nov-96 "Dr.W.Tych" wrote:
>>Dave wrote:
>>
>> Ok, I for one have about had it.
>[...]
>
>I must say that the bitterness expressed in this posting
>has some real source. In as much as I admire the excellent
>release of Linux that Red Hat 4 undoubtedly is, I am
>thoroughly disappointed with the support, apparently
>included in the price I paid, and angry about the arrogance of
>isolating the supposed support staff behind automatic
>e-mail handlers, sending me confusing messages about
>exactly which number I was supposed to quote.
>
>If you don't have it, don't sell it, is my gut reaction
>to this. Relying on the friendly Linux community to answer
>questions _you_ are paid to answer, is not quite the attitude
>I would support.
>
>
----------------------------------
E-Mail: Steve Jardine <jardine@goodnet.com>
Date: 11/25/96
Time: 09:01:17
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