[102284] in RedHat Linux List
Re: RH 5.2 - Variety Pack
daemon@ATHENA.MIT.EDU (Rick Forrester)
Wed Dec 2 10:54:57 1998
To: redhat-list@redhat.com
cc: rickf@glacier.jpl.nasa.gov
In-reply-to: Your message of "Wed, 02 Dec 1998 09:18:26 CST."
<910446169854D1119D4000805FED16B23341A1@sam.casd.mot.com>
Date: Wed, 02 Dec 1998 07:52:38 -0800
From: Rick Forrester <rickf@glacier.jpl.nasa.gov>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
David, I'll agree that courtesy alone says that whichever technician
has/had that one assigned to him/her should have sent you an email
response. What happened is impossible to say; we don't know details
of when you sent your support request & how long you waited. In
fairness, you should probably send off a polite protest with details
to support/sales/whoever about the situation.
That said, finding the answer you say you had to dig around for on the
list is both common knowledge, _AND_ a prominent entry in the Installation
Guide. Look in the index & you'll see "signal 11 during install" as
an entry under -s-. Flipping to that page you'll see an explanation,
possible causes, things to try, and other sites to check for additional
information & help.
Best
rickf
Viray@casd.mot.com said:
> I had a problem during configuration that didn't allow the files to
> copy, namely a signal 11 problem. They could at least tell me there
> was a hardware problem, and to look at the Sig 11 FAQ, or at minimum
> say: "Sorry, but we don't feel like supporting you, because your
> hardware isn't up to snuff!"
> I had to post to the list, and dig around for some info before I
> could get one of the file systems formatted. I consider this an
> INSTALL problem, as I could not install the software. I had better
> support from the rest of the world (the mailing list) than I got from
> them. It's been over a week since I mailed them, with no human
> response.
> David Viray virayaticsddotmotdotcom
> > -----Original Message----- From: Rick Forrester [SMTP:rickf@glacier.
> jpl.nasa.gov] Sent: Tuesday, December 01, 1998 5:05 PM To:
> redhat-list@redhat.com Cc: recipient.list.not.shown Subject: Re: RH
> 5.2 - Variety Pack Viray@casd.mot.com said: > It is nice to have
> the CD for installation, so if you can get the > disk/s from
> somewhere cheaply, don't waste your time with the > "Official"
> redhat distribution unless they decide to start providing > the
> support that they claim to have. What support did you feel they
> "claim" to have & don't provide? It's rather clearly stated that the
> free support is limited to basic installation & getting the system
> functional; configuration is specifically excluded.
--
Rick Forrister <Richard.Forrister@jpl.nasa.gov>
You'll wonder why your data's lost
When you load your system with MicroSoft...
--
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