[7631] in Release_7.7_team
Re: software updates?
daemon@ATHENA.MIT.EDU (Oliver Thomas)
Fri Sep 9 15:52:41 2011
From: "Oliver Thomas" <othomas@MIT.EDU>
To: Pam Nicholas <pmn@mit.edu>
CC: Oliver Thomas <othomas@mit.edu>,
"release-team@mit.edu"
<release-team@mit.edu>
Date: Fri, 9 Sep 2011 15:52:38 -0400
Message-ID: <F75C97C1-B0B0-42B1-A45C-CA76612B6755@mit.edu>
In-Reply-To: <7813A033ABE64A41BE07B89F0EDFED3423D677F276@EXPO22.exchange.mit.edu>
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Hi Pam,
release-team is the right place to contact about this. Jon Reed had previou=
sly gotten back to you on this with:
We believe we know of the cause of this problem, and deployed a software up=
date earlier to fix this. So we'll be interested as to whether or not the =
problem goes away.
The behavior of taking software updates on reboot is normal -- at boot time=
, if the machine has not checked for updates in 3 days, an update is forced=
.
The other potential cause is that it may indicate problems rebooting, which=
are hardware-specific. If this recurs, can you press the "Delete" (not ba=
ckspace) key while the machine is stuck on the Ubuntu logo and let us know =
what the last few lines say?
Did you have chance to do the last step (pressing "Delete" while the machin=
e is stuck) on one of the broken machines and copying down the last few lin=
es? If not, would it be possible for you or someone in Hayden to do so on t=
he one remaining stuck machine? The output would be necessary for the folks=
on release-team to figure out what's going on.
Many thanks,
Oliver
--
Oliver Thomas
Information Services and Technology
Massachusetts Institute of Technology
+1 617 253 9682
+1 617 835 9682 /m
othomas@mit.edu<mailto:othomas@mit.edu>
On Sep 9, 2011, at 3:40 PM, Pam Nicholas wrote:
I=92m not sure who the correct person to contact about this is, but I reall=
y need some assistance with this issue. It happened again today. From the R=
T ticket submitted to our queue:
Fri Sep 09 14:44:44 2011: Request 1730352 was acted upon.
Transaction: Ticket created by mariar
Queue: Libraries::Fix
Subject: Hayden LAN
Owner: Nobody
Requestors: mariar@mit.edu<mailto:mariar@mit.edu>
Status: new
Ticket <URL: https://help.mit.edu/Ticket/Display.html?id=3D1730352 >
Once again today (for the third time and the second time this week) we had =
a mass stoppage of all the MIT Only Hayden machines - only if they were not=
being used. I had to restart machines and the restart worked on all but o=
ne. That one I had to restart two more times before it would work.
When a few of them came up they were fine but a few had a message on the sc=
reen that said "Software update being applied. This workstation temporary u=
navailable...". This message quickly (a minute or so) went away and the ma=
chines seemed fine.
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<html><head></head><body style=3D"word-wrap: break-word; -webkit-nbsp-mode:=
space; -webkit-line-break: after-white-space; ">Hi Pam,<div><br></div><div=
>release-team is the right place to contact about this. Jon Reed had previo=
usly gotten back to you on this with:</div><div><br></div><div><blockquote =
type=3D"cite"><span class=3D"Apple-style-span" style=3D"font-family: monosp=
ace; ">We believe we know of the cause of this problem, and deployed a soft=
ware update earlier to fix this. So we'll be interested as to whether=
or not the problem goes away.<br><br>The behavior of taking software updat=
es on reboot is normal -- at boot time, if the machine has not checked for =
updates in 3 days, an update is forced.<br><br>The other potential cause is=
that it may indicate problems rebooting, which are hardware-specific. &nbs=
p;If this recurs, can you press the "Delete" (not backspace) key while the =
machine is stuck on the Ubuntu logo and let us know what the last few lines=
say?</span></blockquote><div><br></div>Did you have chance to do the last =
step (pressing "Delete" while the machine is stuck) on one of the broken ma=
chines and copying down the last few lines? If not, would it be possible fo=
r you or someone in Hayden to do so on the one remaining stuck machine? The=
output would be necessary for the folks on release-team to figure out what=
's going on.</div><div><br></div><div>Many thanks,</div><div><br></div><div=
>Oliver</div><div><br></div><div><div>-- </div><div>Oliver Thomas</div=
><div>Information Services and Technology</div><div>Massachusetts Institute=
of Technology</div><div><br></div><div>+1 617 253 9682</div><div>+1 617 83=
5 9682 /m</div><div><a href=3D"mailto:othomas@mit.edu">othomas@mit.edu</a><=
/div></div><div><br></div><div><br></div><div>On Sep 9, 2011, at 3:40 PM, P=
am Nicholas wrote:</div><div><div><br class=3D"Apple-interchange-newline"><=
blockquote type=3D"cite"><div lang=3D"EN-US" link=3D"blue" vlink=3D"purple"=
><div class=3D"WordSection1" style=3D"page: WordSection1; "><div style=3D"m=
argin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001p=
t; font-size: 11pt; font-family: Calibri, sans-serif; "><span style=3D"colo=
r: rgb(31, 73, 125); ">I=92m not sure who the correct person to contact abo=
ut this is, but I really need some assistance with this issue. It happened =
again today. From the RT ticket submitted to our queue:<o:p></o:p></span></=
div><div style=3D"margin-top: 0in; margin-right: 0in; margin-left: 0in; mar=
gin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">=
<span style=3D"color: rgb(31, 73, 125); "><o:p> </o:p></span></div><di=
v style=3D"margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bot=
tom: 0.0001pt; font-size: 10.5pt; font-family: Consolas; ">Fri Sep 09 14:44=
:44 2011: Request 1730352 was acted upon.<o:p></o:p></div><div style=3D"mar=
gin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt;=
font-size: 10.5pt; font-family: Consolas; ">Transaction: Ticket created by=
mariar<o:p></o:p></div><div style=3D"margin-top: 0in; margin-right: 0in; m=
argin-left: 0in; margin-bottom: 0.0001pt; font-size: 10.5pt; font-family: C=
onsolas; "> Queue: Libraries::Fix<o:p><=
/o:p></div><div style=3D"margin-top: 0in; margin-right: 0in; margin-left: 0=
in; margin-bottom: 0.0001pt; font-size: 10.5pt; font-family: Consolas; ">&n=
bsp; Subject: Hayden LAN<o:p></o:p></div><div style=3D"ma=
rgin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt=
; font-size: 10.5pt; font-family: Consolas; ">  =
; Owner: Nobody<o:p></o:p></div><div style=3D"margin-top: 0in; margin=
-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 10.5pt; =
font-family: Consolas; "> Requestors:<span class=3D"Apple-converted-s=
pace"> </span><a href=3D"mailto:mariar@mit.edu" style=3D"color: blue; =
text-decoration: underline; ">mariar@mit.edu</a><o:p></o:p></div><div style=
=3D"margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.=
0001pt; font-size: 10.5pt; font-family: Consolas; ">  =
; Status: new<o:p></o:p></div><div style=3D"margin-top: 0in; margin-r=
ight: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 10.5pt; fo=
nt-family: Consolas; ">Ticket <URL:<span class=3D"Apple-converted-space"=
> </span><a href=3D"https://help.mit.edu/Ticket/Display.html?id=3D1730=
352" style=3D"color: blue; text-decoration: underline; ">https://help.mit.e=
du/Ticket/Display.html?id=3D1730352</a><span class=3D"Apple-converted-space=
"> </span>><o:p></o:p></div><div style=3D"margin-top: 0in; margin-r=
ight: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 10.5pt; fo=
nt-family: Consolas; "><o:p> </o:p></div><div style=3D"margin-top: 0in=
; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: =
10.5pt; font-family: Consolas; "><o:p> </o:p></div><div style=3D"margi=
n-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; f=
ont-size: 10.5pt; font-family: Consolas; ">Once again today (for the third =
time and the second time this week) we had a mass stoppage of all the MIT O=
nly Hayden machines - only if they were not being used. I had to rest=
art machines and the restart worked on all but one. That one I had to resta=
rt two more times before it would work.<o:p></o:p></div><div style=3D"margi=
n-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; f=
ont-size: 10.5pt; font-family: Consolas; "><o:p> </o:p></div><div styl=
e=3D"margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0=
.0001pt; font-size: 10.5pt; font-family: Consolas; ">When a few of them cam=
e up they were fine but a few had a message on the screen that said "Softwa=
re update being applied. This workstation temporary unavailable...". =
This message quickly (a minute or so) went away and the machines seemed fin=
e.<o:p></o:p></div></div></div></blockquote></div><br></div></body></html>=
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