[7632] in Release_7.7_team
RE: software updates?
daemon@ATHENA.MIT.EDU (Pam Nicholas)
Fri Sep 9 15:58:03 2011
From: "Pam Nicholas" <pmn@MIT.EDU>
To: Oliver Thomas <othomas@mit.edu>
CC: "release-team@mit.edu" <release-team@mit.edu>
Date: Fri, 9 Sep 2011 15:57:52 -0400
Message-ID: <7813A033ABE64A41BE07B89F0EDFED3423D677F297@EXPO22.exchange.mit.edu>
In-Reply-To: <F75C97C1-B0B0-42B1-A45C-CA76612B6755@mit.edu>
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Hi Oliver,
How strange, I never received Jon's original email. Not sure if this went t=
hrough RT at all, but on a related note, I heard from a colleague today who=
didn't receive three emails that were sent to her via RT. Perhaps there ar=
e email issues.
If that one machine is still stuck I'll have someone get the info from it.
Thanks
Pam
From: Oliver Thomas
Sent: Friday, September 09, 2011 3:53 PM
To: Pam Nicholas
Cc: Oliver Thomas; release-team@mit.edu
Subject: Re: software updates?
Hi Pam,
release-team is the right place to contact about this. Jon Reed had previou=
sly gotten back to you on this with:
We believe we know of the cause of this problem, and deployed a software up=
date earlier to fix this. So we'll be interested as to whether or not the =
problem goes away.
The behavior of taking software updates on reboot is normal -- at boot time=
, if the machine has not checked for updates in 3 days, an update is forced=
.
The other potential cause is that it may indicate problems rebooting, which=
are hardware-specific. If this recurs, can you press the "Delete" (not ba=
ckspace) key while the machine is stuck on the Ubuntu logo and let us know =
what the last few lines say?
Did you have chance to do the last step (pressing "Delete" while the machin=
e is stuck) on one of the broken machines and copying down the last few lin=
es? If not, would it be possible for you or someone in Hayden to do so on t=
he one remaining stuck machine? The output would be necessary for the folks=
on release-team to figure out what's going on.
Many thanks,
Oliver
--
Oliver Thomas
Information Services and Technology
Massachusetts Institute of Technology
+1 617 253 9682
+1 617 835 9682 /m
othomas@mit.edu<mailto:othomas@mit.edu>
On Sep 9, 2011, at 3:40 PM, Pam Nicholas wrote:
I'm not sure who the correct person to contact about this is, but I really =
need some assistance with this issue. It happened again today. From the RT =
ticket submitted to our queue:
Fri Sep 09 14:44:44 2011: Request 1730352 was acted upon.
Transaction: Ticket created by mariar
Queue: Libraries::Fix
Subject: Hayden LAN
Owner: Nobody
Requestors: mariar@mit.edu<mailto:mariar@mit.edu>
Status: new
Ticket <URL: https://help.mit.edu/Ticket/Display.html?id=3D1730352 >
Once again today (for the third time and the second time this week) we had =
a mass stoppage of all the MIT Only Hayden machines - only if they were not=
being used. I had to restart machines and the restart worked on all but o=
ne. That one I had to restart two more times before it would work.
When a few of them came up they were fine but a few had a message on the sc=
reen that said "Software update being applied. This workstation temporary u=
navailable...". This message quickly (a minute or so) went away and the ma=
chines seemed fine.
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nk=3Dpurple style=3D'word-wrap: break-word;-webkit-nbsp-mode: space;-webkit=
-line-break: after-white-space'><div class=3DWordSection1><p class=3DMsoNor=
mal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";colo=
r:#1F497D'>Hi Oliver,<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p=
> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0p=
t;font-family:"Calibri","sans-serif";color:#1F497D'>How strange, I never re=
ceived Jon’s original email. Not sure if this went through RT at all,=
but on a related note, I heard from a colleague today who didn’t rec=
eive three emails that were sent to her via RT. Perhaps there are email iss=
ues.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.=
0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D'>If that one machine is still stuck IR=
17;ll have someone get the info from it.<o:p></o:p></span></p><p class=3DMs=
oNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";=
color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Than=
ks<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0p=
t;font-family:"Calibri","sans-serif";color:#1F497D'>Pam<o:p></o:p></span></=
p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri=
","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style=
=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><=
p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma"=
,"sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:=
"Tahoma","sans-serif"'> Oliver Thomas <br><b>Sent:</b> Friday, September 09=
, 2011 3:53 PM<br><b>To:</b> Pam Nicholas<br><b>Cc:</b> Oliver Thomas; rele=
ase-team@mit.edu<br><b>Subject:</b> Re: software updates?<o:p></o:p></span>=
</p></div></div><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNor=
mal>Hi Pam,<o:p></o:p></p><div><p class=3DMsoNormal><o:p> </o:p></p></=
div><div><p class=3DMsoNormal>release-team is the right place to contact ab=
out this. Jon Reed had previously gotten back to you on this with:<o:p></o:=
p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div><div><bloc=
kquote style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p class=3DMsoNormal>=
<span class=3Dapple-style-span><span style=3D'font-family:"Courier New"'>We=
believe we know of the cause of this problem, and deployed a software upda=
te earlier to fix this. So we'll be interested as to whether or not t=
he problem goes away.</span></span><span style=3D'font-family:"Courier New"=
'><br><br><span class=3Dapple-style-span>The behavior of taking software up=
dates on reboot is normal -- at boot time, if the machine has not checked f=
or updates in 3 days, an update is forced.</span><br><br><span class=3Dappl=
e-style-span>The other potential cause is that it may indicate problems reb=
ooting, which are hardware-specific. If this recurs, can you press th=
e "Delete" (not backspace) key while the machine is stuck on the =
Ubuntu logo and let us know what the last few lines say?</span></span><o:p>=
</o:p></p></blockquote><div><p class=3DMsoNormal><o:p> </o:p></p></div=
><p class=3DMsoNormal>Did you have chance to do the last step (pressing &qu=
ot;Delete" while the machine is stuck) on one of the broken machines a=
nd copying down the last few lines? If not, would it be possible for you or=
someone in Hayden to do so on the one remaining stuck machine? The output =
would be necessary for the folks on release-team to figure out what's going=
on.<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></d=
iv><div><p class=3DMsoNormal>Many thanks,<o:p></o:p></p></div><div><p class=
=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>Oliver<o:=
p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div><div=
><div><p class=3DMsoNormal>-- <o:p></o:p></p></div><div><p class=3DMso=
Normal>Oliver Thomas<o:p></o:p></p></div><div><p class=3DMsoNormal>Informat=
ion Services and Technology<o:p></o:p></p></div><div><p class=3DMsoNormal>M=
assachusetts Institute of Technology<o:p></o:p></p></div><div><p class=3DMs=
oNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>+1 617 253 968=
2<o:p></o:p></p></div><div><p class=3DMsoNormal>+1 617 835 9682 /m<o:p></o:=
p></p></div><div><p class=3DMsoNormal><a href=3D"mailto:othomas@mit.edu">ot=
homas@mit.edu</a><o:p></o:p></p></div></div><div><p class=3DMsoNormal><o:p>=
</o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div>=
<div><p class=3DMsoNormal>On Sep 9, 2011, at 3:40 PM, Pam Nicholas wrote:<o=
:p></o:p></p></div><div><div><p class=3DMsoNormal><br><br><o:p></o:p></p><d=
iv><div><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"C=
alibri","sans-serif";color:#1F497D'>I’m not sure who the correct pers=
on to contact about this is, but I really need some assistance with this is=
sue. It happened again today. From the RT ticket submitted to our queue:</s=
pan><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size=
:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><spa=
n style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p>=
</span></p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;=
font-family:Consolas'>Fri Sep 09 14:44:44 2011: Request 1730352 was acted u=
pon.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fo=
nt-size:10.5pt;font-family:Consolas'>Transaction: Ticket created by mariar<=
o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-si=
ze:10.5pt;font-family:Consolas'> Queue:=
Libraries::Fix<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:Consolas'> Su=
bject: Hayden LAN<o:p></o:p></span></p></div><div><p class=3DMsoNormal><spa=
n style=3D'font-size:10.5pt;font-family:Consolas'> &=
nbsp; Owner: Nobody<o:p></o:p></span></p></div><div><p class=3DMsoNor=
mal><span style=3D'font-size:10.5pt;font-family:Consolas'> Requestors=
:<span class=3Dapple-converted-space> </span><a href=3D"mailto:mariar@=
mit.edu">mariar@mit.edu</a><o:p></o:p></span></p></div><div><p class=3DMsoN=
ormal><span style=3D'font-size:10.5pt;font-family:Consolas'> &nb=
sp; Status: new<o:p></o:p></span></p></div><div><p class=3DMsoN=
ormal><span style=3D'font-size:10.5pt;font-family:Consolas'>Ticket <URL:=
<span class=3Dapple-converted-space> </span><a href=3D"https://help.mi=
t.edu/Ticket/Display.html?id=3D1730352">https://help.mit.edu/Ticket/Display=
.html?id=3D1730352</a><span class=3Dapple-converted-space> </span>>=
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-s=
ize:10.5pt;font-family:Consolas'> <o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:Consolas'>&nb=
sp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fon=
t-size:10.5pt;font-family:Consolas'>Once again today (for the third time an=
d the second time this week) we had a mass stoppage of all the MIT Only Hay=
den machines - only if they were not being used. I had to restart mac=
hines and the restart worked on all but one. That one I had to restart two =
more times before it would work.<o:p></o:p></span></p></div><div><p class=
=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:Consolas'> <o=
:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-siz=
e:10.5pt;font-family:Consolas'>When a few of them came up they were fine bu=
t a few had a message on the screen that said "Software update being a=
pplied. This workstation temporary unavailable...". This message=
quickly (a minute or so) went away and the machines seemed fine.<o:p></o:p=
></span></p></div></div></div><p class=3DMsoNormal><o:p> </o:p></p></d=
iv></div></body></html>=
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