[7638] in Release_7.7_team
Re: software updates?
daemon@ATHENA.MIT.EDU (Jonathan Reed)
Fri Sep 9 16:43:01 2011
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From: Jonathan Reed <jdreed@MIT.EDU>
In-Reply-To: <7813A033ABE64A41BE07B89F0EDFED3423D677F2E8@EXPO22.exchange.mit.edu>
Date: Fri, 9 Sep 2011 16:42:53 -0400
Cc: Oliver Thomas <othomas@mit.edu>,
"release-team@mit.edu" <release-team@mit.edu>
Message-Id: <9C4504AA-D2C7-4ED7-8F3A-64DF8271D2F9@mit.edu>
To: "Pam Nicholas" <pmn@mit.edu>
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Hi Pam,
We don't send out notices of patch releases, since Ubuntu could release updates at any time. We're not 100% sure this is correlated with updates, however. The reason you're seeing the auto-update screen is likely that the machine has been out of service (with the spinning Ubuntu logo) for long enough that when it reboots, an update check is forced.
-Jon
On Sep 9, 2011, at 4:38 PM, Pam Nicholas wrote:
> Hi Jon,
>
> Your email showed up in my Inbox, where it belongs, thankfully.
>
> I just signed up for the debathena-announce list; are notices sent out prior to the software updates via this list? It would be helpful for us to know when they are coming so we can check on the machines and grab the info you need, and also avoid downtime for our patrons.
>
> Thanks
> Pam
>
> -----Original Message-----
> From: Jonathan Reed [mailto:jdreed@MIT.EDU]
> Sent: Friday, September 09, 2011 4:35 PM
> To: Pam Nicholas
> Cc: Oliver Thomas; release-team@mit.edu
> Subject: Re: software updates?
>
> Hi Pam,
>
> (Hopefully you get this.)
>
> Unfortunately, logs are unlikely to be of help. We've found several different symptoms in the field, and we're trying to track down a root cause. So having a better picture of what error messages are displayed will be helpful. Sending us a photo of the text on the screen is fine too, as long as we can actually read the text.
>
> Of course, if pressing the [Delete] key does not dismiss the Ubuntu logo, we'd like to know that too.
>
> -Jon
>
> On Sep 9, 2011, at 4:28 PM, Pam Nicholas wrote:
>
>> That last machine was already up and running before we could get the needed info. Is there a log file or some other way for us to access, or do we need to wait for the next update?
>>
>> Pam
>>
>> From: Oliver Thomas
>> Sent: Friday, September 09, 2011 3:53 PM
>> To: Pam Nicholas
>> Cc: Oliver Thomas; release-team@mit.edu
>> Subject: Re: software updates?
>>
>> Hi Pam,
>>
>> release-team is the right place to contact about this. Jon Reed had previously gotten back to you on this with:
>>
>> We believe we know of the cause of this problem, and deployed a software update earlier to fix this. So we'll be interested as to whether or not the problem goes away.
>>
>> The behavior of taking software updates on reboot is normal -- at boot time, if the machine has not checked for updates in 3 days, an update is forced.
>>
>> The other potential cause is that it may indicate problems rebooting, which are hardware-specific. If this recurs, can you press the "Delete" (not backspace) key while the machine is stuck on the Ubuntu logo and let us know what the last few lines say?
>
>>
>> Did you have chance to do the last step (pressing "Delete" while the machine is stuck) on one of the broken machines and copying down the last few lines? If not, would it be possible for you or someone in Hayden to do so on the one remaining stuck machine? The output would be necessary for the folks on release-team to figure out what's going on.
>>
>> Many thanks,
>>
>> Oliver
>>
>> --
>> Oliver Thomas
>> Information Services and Technology
>> Massachusetts Institute of Technology
>>
>> +1 617 253 9682
>> +1 617 835 9682 /m
>> othomas@mit.edu
>>
>>
>> On Sep 9, 2011, at 3:40 PM, Pam Nicholas wrote:
>>
>>
>> I'm not sure who the correct person to contact about this is, but I really need some assistance with this issue. It happened again today. From the RT ticket submitted to our queue:
>>
>> Fri Sep 09 14:44:44 2011: Request 1730352 was acted upon.
>> Transaction: Ticket created by mariar
>> Queue: Libraries::Fix
>> Subject: Hayden LAN
>> Owner: Nobody
>> Requestors: mariar@mit.edu
>> Status: new
>> Ticket <URL: https://help.mit.edu/Ticket/Display.html?id=1730352 >
>>
>>
>> Once again today (for the third time and the second time this week) we had a mass stoppage of all the MIT Only Hayden machines - only if they were not being used. I had to restart machines and the restart worked on all but one. That one I had to restart two more times before it would work.
>>
>> When a few of them came up they were fine but a few had a message on the screen that said "Software update being applied. This workstation temporary unavailable...". This message quickly (a minute or so) went away and the machines seemed fine.
>>
>
