[11648] in Public-Access_Computer_Systems_Forum
Library Automation Help Desk
daemon@ATHENA.MIT.EDU (Jamie Thomas)
Fri Sep 12 20:02:05 1997
Date: Fri, 12 Sep 1997 18:04:49 -0500
From: Jamie Thomas <jthomas@stpetenet.com>
To: PACS-L@LISTSERV.UH.EDU
Reply-To: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
----------------------------Original message----------------------------
I am currently researching the topic of help desks in support of library
automation. How do libraries support their automation assets? Have you
outsourced? Or do you have full time paraprofessional staff who do the
hands-on maintenance? Most importantly, for my purposes, I need to know
if there are libraries that employ software in support of their help desk
functions and what that software is.
Jamie Thomas
Reference Librarian in Business, Science and Technology
Tampa-Hillsborough County Public Library
jthomas@stpetenet.com
