[11436] in Public-Access_Computer_Systems_Forum
International Network: Summaries
daemon@ATHENA.MIT.EDU (Andreas Mittrowann)
Fri Jun 27 20:14:16 1997
Date: Fri, 27 Jun 1997 11:03:38 -0500
From: Andreas Mittrowann <Andreas.Mittrowann@Bertelsmann.DE>
To: PACS-L@LISTSERV.UH.EDU
Reply-To: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
----------------------------Original message----------------------------
This message has been crossposted to IFLA-L, PACS-L,
LIBADMIN, LIBREF-L, WEB4LIB, NEDBIB-L, BIBLIOTEKSARBEJDE,
KIRJASTO-KAAPELI, LIS-PUB-LIBS, BIBLIO-FR and PUBLIB. Please excuse
any duplication and any inconveniences caused by it.
Dear colleagues,
The International Network of Public Libraries has published
its first results now. The objectives of this project, initiated by
the Bertelsmann Foundation Germany, are to pool the know-
how that exists world-wide, to give momentum to the international
exchange of experience in public library management, to develop
successful concepts and above all to put them into practice.
The topics are:
- Change management
- Strategies for better customer service
- Quality management
- Marketing
- Product-oriented management
- Cost- and performance accounting
- Electronic media / Internet
with contributions by successful library managers of Australia,
Canada, France, Germany, Great Britain, Netherlands, New Zealand,
Sweden and the USA.
Please find more informations and summaries of the working papers
(ready for downloading) at:
http://www.stiftung.bertelsmann.de/english/netzwerk/lib/index.htm
The complete working papers will be published in fall 1997.
Best regards,
Andreas Mittrowann
Bertelsmann Foundation
Public Libraries Division
P.O. Box 103
D- 33311 Guetersloh
Germany
Tel.: : ++49-5241-817 192
Fax : ++49-5241-816 098
Email : andreas.mittrowann@bertelsmann.de
Net : http://www.stiftung.bertelsmann.de
