[703] in winnt
Re: opening a folder takes a very long time
daemon@ATHENA.MIT.EDU (Bryant C. Vernon)
Thu Aug 16 10:43:24 2001
Message-ID: <3B7BDC10.E05268D2@mit.edu>
Date: Thu, 16 Aug 2001 10:43:28 -0400
From: "Bryant C. Vernon" <bcvernon@MIT.EDU>
Reply-To: bcvernon@MIT.EDU
MIME-Version: 1.0
To: "Aran M. Parillo" <aran@mit.edu>
CC: winpartners@mit.edu
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hi,
Do you back up the user's ntuser.dat file frequently? If so, then try
deleting the ntuser.dat file for that account. Have the person relog and
attempt to open the folder to see if the problem persists. Often, when
you run into a problem of this nature, a registry key is corrupt (either
it is unreadable or has a value that is abnormal).
Bryant
"Aran M. Parillo" wrote:
>
> Hardware: PC
> Model: Delll OptiPlex GX400 w/1GB RAM
> Software: Windows 2000 Version: 5.00.2195 SP1
>
> Description: Good Morning, I'm the IS admin for BPEC/BEH and for the past 2
> days have been stumped by the following problem. The primary user of the
> aforementioned machine is having to wait upwards of 2 minutes for the
> display of a directories contents. For example, while logged into the
> machine as "Primary User Profile" clicking on "My Computer -> D drive ->
> Downloads (folder w/25 items in it)" will take upwards of 2 minutes for the
> directory contents to be displayed. A check of the Task Manager during this
> time shows the task for the D drive as 'not responding'. However, while
> logged into the machine as "Administrator" clicking through to the same
> directory will display the contents in less then 1 second. So a major clue
> is that only 1 user profile is having this performance problem. I noted
> that there is a (noteable?) file size discrepancy between profiles.
> Primary User Profile size: 10995KB
> Administrator User Profile: 634KB
>
> Here's a look at what I investigated and my findings.
> * There are no signs of abnormal CPU/Memory usage reported by the Task
> Manager during the drive display operation.
> * Dell Diagnostics (extended) reported there are no signs of drive, memory,
> or related component failure.
> * Removal of some recently loaded applications/downloads does not help.
> * Installation and running of Norton SystemWorks 2001 has not helped (in
> fact, I had to remove this cruddy software as it was causing a kernal mode
> trap error which persistantly rebooted the machine !!!).
>
> I'm at my wits end, and need to resolve this issue and move onto others as
> soon as possible, so, any assistance and suggestions you can offer would be
> greatly appreciated.
>
> Aran
>
> Aran M. Parillo aran@mit.edu
> Information Systems Administrator
> MIT Biotechnology (BPEC & BEH)
