[702] in winnt
opening a folder takes a very long time
daemon@ATHENA.MIT.EDU (Aran M. Parillo)
Thu Aug 16 09:22:41 2001
Message-Id: <5.0.2.1.2.20010816092012.00ab7cd0@hesiod>
Date: Thu, 16 Aug 2001 09:23:30 -0400
To: winpartners@mit.edu
From: "Aran M. Parillo" <aran@MIT.EDU>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hardware: PC
Model: Delll OptiPlex GX400 w/1GB RAM
Software: Windows 2000 Version: 5.00.2195 SP1
Description: Good Morning, I'm the IS admin for BPEC/BEH and for the past 2
days have been stumped by the following problem. The primary user of the
aforementioned machine is having to wait upwards of 2 minutes for the
display of a directories contents. For example, while logged into the
machine as "Primary User Profile" clicking on "My Computer -> D drive ->
Downloads (folder w/25 items in it)" will take upwards of 2 minutes for the
directory contents to be displayed. A check of the Task Manager during this
time shows the task for the D drive as 'not responding'. However, while
logged into the machine as "Administrator" clicking through to the same
directory will display the contents in less then 1 second. So a major clue
is that only 1 user profile is having this performance problem. I noted
that there is a (noteable?) file size discrepancy between profiles.
Primary User Profile size: 10995KB
Administrator User Profile: 634KB
Here's a look at what I investigated and my findings.
* There are no signs of abnormal CPU/Memory usage reported by the Task
Manager during the drive display operation.
* Dell Diagnostics (extended) reported there are no signs of drive, memory,
or related component failure.
* Removal of some recently loaded applications/downloads does not help.
* Installation and running of Norton SystemWorks 2001 has not helped (in
fact, I had to remove this cruddy software as it was causing a kernal mode
trap error which persistantly rebooted the machine !!!).
I'm at my wits end, and need to resolve this issue and move onto others as
soon as possible, so, any assistance and suggestions you can offer would be
greatly appreciated.
Aran
Aran M. Parillo aran@mit.edu
Information Systems Administrator
MIT Biotechnology (BPEC & BEH)
