[2283] in Enterprise Print Delivery Team
Re: Case 258093: Pillage IPM/Web server appear hung
daemon@ATHENA.MIT.EDU (Lynne E. Durland)
Tue Feb 12 00:15:56 2002
Message-Id: <5.0.2.1.2.20020212000717.02b9f498@hesiod>
Date: Tue, 12 Feb 2002 00:13:25 -0500
To: asst-help@MIT.EDU
From: "Lynne E. Durland" <durland@MIT.EDU>
Cc: printDel@MIT.EDU, dost@mitvma.mit.edu
In-Reply-To: <200202120229.VAA18304@hampster.mit.edu>
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Greetings,
After no response to the original mail to asst-help, I asked Nick in
operations to page Peter Kelley. No response.
I called Rocklyn, who suggested having operations page the asst on call
person. Frank Smith called me back but couldn't help, as he can't log in
to pillage. He agreed that trying to bring down the IPM and Apache servers
within pillage and restarting them seemed a reasonable course. I was able
to bring Apache down without a problem. I went into smitty and attempted
to bring IPM down. After more than 20 minutes I called Rocklyn again. He
entered the shutdown command. The server came down, appeared to come back
up, but is now sitting with a black screen and no lights flashing on the
disk drives.
At this point pillage is down, in an unknown state.
Rocklyn and I have talked about this and decided at this point to stop and
pick this back up in the morning.
General ledger printing will have to wait until we can get pillage back up.
Lynne
At 09:29 PM 2/11/2002 +0000, you wrote:
>Your message was assigned case number 258093 in our database.
>Please use the subject line above for future replies
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>
>-----Original Message-----
>Date: Mon, 11 Feb 2002 21:26:34 -0500
>To: asst-help@MIT.EDU
>From: "Lynne E. Durland" <durland@MIT.EDU>
>Cc: printDel@MIT.EDU, dost@mitvma.mit.edu
>Subject: Pillage IPM/Web server appear hung
>
>
>Greetings,
>
>The operators called me just after 6:30 this evening to report a problem
>with a print job.
>
>They tried to cancel the print job, and I tried to bring up the Java GUI
>via x windows.
>
>I waited almost two hours with no success bringing up the GUI.
>
>Now neither the operators nor I can get the print jobs page nor the
>printers page to load.
>
>I have used the ps elf command and have killed a few OLD processes in the
>hope this would free up whatever was hanging things, but no improvement.
>
>HELP! Please.
>
>Thanks,
>
>Lynne
>Lynne E. Durland
>Information Systems
>Database Services Team
>W91-109
>P:258-5857
>E: durland@mit.edu
>H: 603-421-0940
>H: KB1FEM
>
>
>"When speaking to a Bear of Very Little Brain, remember that long words may
>Bother Him."
> --A.A. Milne
Lynne E. Durland
Information Systems
Database Services Team
W91-109
P:258-5857
E: durland@mit.edu
H: 603-421-0940
H: KB1FEM
"When speaking to a Bear of Very Little Brain, remember that long words may
Bother Him."
--A.A. Milne
