[2196] in Enterprise Print Delivery Team
Re: Fwd: Central Print Service Error Report:
daemon@ATHENA.MIT.EDU (Lynne E. Durland)
Thu Jan 17 14:51:12 2002
Message-Id: <5.0.2.1.2.20020117144607.03ad3c80@hesiod>
Date: Thu, 17 Jan 2002 14:52:14 -0500
To: "Rocklyn E. Clarke" <rclarke@MIT.EDU>,
Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>
From: "Lynne E. Durland" <durland@MIT.EDU>
In-Reply-To: <p05010401b86cbaf7c009@[18.152.2.129]>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Rocklyn,
After the line about filling in ........ You should have a sentence to
the effect that you will not be charged for this printing service, the cost
object is for usage reporting. Or something along those lines. I am not
sure that the information included at the bottom will really be helpful to
the BLT, but will leave final say on that issue to them.
I also think the language around "your job cannot be processed" could be
gentled, "your print will require additional work, to be delivered
properly and in a timely fashion. To ensure proper handling and delivery,
please go to the following url and fill in the information.
At this point we are not rejecting the jobs, until we are I think this
would be a better approach. Or are we planning to turn the reject back on
with the implementation of this mail going back to the users?
Lynne
*/At 02:03 PM 1/17/2002, Rocklyn E. Clarke wrote:
>OK Gang,
>
>I'm going to push back some. How about this?
>
>Rocklyn
>
>------------
>
>To: fbaars@mit.edu
>Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
>From: business-help@mit.edu
>Date: Fri, 11 Jan 2002 10:18:29 -0500
>Sender: root@pillage.mit.edu
>
>Hello,
>
>You are receiving this email because you apparently submitted a print job
>to the MIT Central Printing Service
>(http://web.mit.edu/is/help/printing/central/) which resulted in one or
>more errors:
>
> Error: Missing cost object for user fbaars
> Error: Missing building for user fbaars
> Error: Missing room number for user fbaars
>
>Your job cannot be processed unless you have a valid cost object and a
>valid building and room number in the print service database. You can
>update this information from the following URL:
>
> https://pillage.mit.edu/accountinfo/accountinfo.html
>
>Filling in this information should enable you to print successfully.
>
>If you believe that you have received this email in error, please notify
>the Business Liaison Team (BLT) at business-help@mit.edu or
>617-252-1177. The information provided below will help them to resolve
>the problem.
>
>--------------------------------------------------------------------------------
>MIT Central Print Service Print Job Error Report (for use by BLT staff):
>
>User Name : fbaars
>Host Name : housecall.mit.edu
>Cost Object :
>Building :
>Room :
>Original Queue : central-letter
>Current Queue : central-letter
>Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
>Job Name : TestPage
>
>
>
>
>--------------------------------------------------------------------------------
>At 11:29 AM -0500 1/17/02, David F Lambert wrote:
>>I agree with Lynne. I'd suggest removing the stuff between the long
>>'-------' lines.
>>
>>Now listen, Rocklyn, you claim to want to get off this project but
>>who do you tell the user to contact - Printdel. ;) I'd suggest two
>>other options - BLT or rclarke. I think I know which one you'll pick!
>>Of course, we'll need to give the BLT a heads up on or before the
>>change is made. Thanks, Rocklyn!
>>
>>-Dave
>>
>>On Thu, 17 Jan 2002 10:52:31 -0500 Lynne said:
>>>Rocklyn,
>>>
>>>I don't think you need the block of information between your
>>>sentences. This may be going to very non-technical people and they may get
>>>confused or upset by the technical information.
>>>
>>>Lynne
>>>
>>>At 05:13 PM 1/16/2002, Rocklyn E. Clarke wrote:
>>>>Hi Team,
>>>>
>>>>Below you will find my proposed format for the email notification to job
>>>>submittors with missing information. Please let me know what you think.
>>>>
>>>>Rocklyn
>>>>
>>>>P.S. At the very bottom of this email is a forwarded copy of the text
>>>>that is currently sent to printdel.
>>>>
>>>>------------
>>>>
>> >>From: <root@pillage.mit.edu>
>>>>Date: Fri, 11 Jan 2002 10:18:29 -0500
>>>>To: printdel@mit.edu
>>>>Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
>>>>Reply-To: printdel@mit.edu
>>>>
>>>>Hello,
>>>>
>>>>You are receiving this email because you apparently submitted a print job
>>>>to the MIT Central Printing Service which resulted in one or more errors:
>>>>
>>>>------------------------------------------------------------------------------
>>>-
>>>-
>>>>MIT Central Print Service Print Job Error Report
>>>>User Name : fbaars
>>>>Host Name : housecall.mit.edu
>>>>Cost Object :
>>>>Building :
>>>>Room :
>>>>Original Queue : central-letter
>>>>Current Queue : central-letter
>>>>Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
>>>>Job Name : TestPage
>>>>
>>>>Error: Missing cost object for user fbaars
>>>>Error: Missing building for user fbaars
>>>>Error: Missing room number for user fbaars
>>>>------------------------------------------------------------------------------
>>>-
>>>-
>>>>
>>>>In order for us to properly process your job we need to have a valid cost
>>>>object and a valid building and room number for delivery. You can update
>> >>this information in our database from the following URL:
>>>>
>>>> https://pillage.mit.edu/accountinfo/accountinfo.html
>>>>
>>>>If you believe that you have received this email in error, please notify
>>>>the Enterprise Printing Delivery Team (printdel@mit.edu).
>> >>
>>>>--- begin forwarded text
>>>>
>>>>
>>>>From: <root@pillage.mit.edu>
>>>>Date: Fri, 11 Jan 2002 10:18:29 -0500
>>>>To: printdel@mit.edu
>>>>Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
>> >>
>> >>MIT Central Print Service Print Job Error Report
>> >>User Name : fbaars
>> >>Host Name : housecall.mit.edu
>> >>Cost Object :
>> >>Building :
>> >>Room :
>> >>Original Queue : central-letter
>>>>Current Queue : central-letter
>>>>Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
>>>>Job Name : TestPage
>>>>
>>>>Error: Missing cost object for user fbaars
>>>>Error: Missing building for user fbaars
>>>>Error: Missing room number for user fbaars
>>>>
>>>>Please notify the print file submitter! To update your account
>>>>information visit:
>>>>
>>>>https://pillage.mit.edu/accountinfo/accountinfo.html
>>>>
>>>>--- end forwarded text
>>>
>>>Lynne E. Durland
>>>Information Systems
>>>Database Services
>>>W91-109
>>>O: 617-258-5857
>>>C: 617-293-8091
>>>H: KB1FEM
>>>
>>>"When one door of happiness closes, another opens; but often we look so
>>>long at the closed door that we do not see the one which has been opened
>>>for us."
>>>
>>> --Helen Keller
Lynne E. Durland
Information Systems
Database Services
W91-109
O: 617-258-5857
C: 617-293-8091
H: KB1FEM
"When one door of happiness closes, another opens; but often we look so
long at the closed door that we do not see the one which has been opened
for us."
--Helen Keller
