[2193] in Enterprise Print Delivery Team
Re: Print job
daemon@ATHENA.MIT.EDU (David F Lambert)
Thu Jan 17 13:01:22 2002
Message-Id: <200201171801.NAA23370@pacific-carrier-annex.mit.edu>
Date: Thu, 17 Jan 02 12:12:28 EST
From: David F Lambert <LAMBERT@MITVMA.MIT.EDU>
To: Diane Monahan <dianem@MIT.EDU>
cc: Datacenter Operations Services Team <DOST@MITVMA.MIT.EDU>,
Karen Fortoul <FORTOUL@MITVMA.MIT.EDU>,
Enterprise Printing Delivery Project Team <printdel@MIT.EDU>
In-Reply-To: Your message of Wed, 16 Jan 2002 12:49:46 -0500
On Wed, 16 Jan 2002 12:49:46 -0500 Diane said:
>Hi Fran,
>
>There seems to be a problem with the printing of the three hole paper time
>sheets. Last week (i was not told of this until today) and this week some
>of the holes have been on the wrong side this is a waste of paper (a whole
>box). It seems to be sporadic. I know we have had this problem in the
>past but, it seemed to have disappeared and now it is back. The job names
>are Campus2 listing and Voucher listing. I would appreciate it if you
>could look into this for me. Also we have to reprint the jobs can you
>make sure the holes are on the correct side and get us a credit for this
>job.
>
>
>Thanks
>
>Diane
Hi Diane,
Sorry for the sporadic problems with holes output. One cause for
confusion these days is the loading of hole paper when printing
via the mainframe vs InfoPrint Manager (IPM). Each system requires the
holes be laoded differently. This isn't an excuse but rather an
explanation of one potential source of the problem. We'll continue
to work with the ops staff to try to be more careful when loading
hole paper. Additionally, we've been trying to work with the
VM Team to see if we can change the way paper is loaded for use
via the mainframe - to be consistent with IPM.
The funding model for the mainframe was changed several years ago.
We haven't billed departments since the change (mainframe costs are
now funded by the IS bottomline). So, we no longer issue credits.
One advantage with IPM printing is our ability to retain a successfully
printed file. We currently hold onto previously printed files for
72 hours in case there's a need to reprint. This will eliminate the
need to rerun a job to reproduce the print file(s).
Thanks for reporting the problem, Diane. Also, thanks for your
patience and understanding.
-Dave
