[551] in magellan
Fwd: 12/11 - 2-4 pm: IS Customer Satisfaction Survey
daemon@ATHENA.MIT.EDU (Greg Anderson)
Fri Dec 1 20:42:31 2000
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Date: Fri, 1 Dec 2000 20:42:29 -0500
To: magellan@mit.edu
From: Greg Anderson <ganderso@MIT.EDU>
>Mime-Version: 1.0
>Date: Fri, 1 Dec 2000 09:42:53 -0500
>To: ilead@mit.edu, acmg@mit.edu, ocmg@mit.edu
>From: "James D. Bruce" <jdb@MIT.EDU>
>Subject: Fwd: 12/11 - 2-4 pm: IS Customer Satisfaction Survey
>
>
>Apologies for sending this a second time; I've just learned that the
>meeting will be in W92 -- South Station.............................jim
>
>>Mime-Version: 1.0
>>Date: Fri, 1 Dec 2000 08:31:30 -0500
>>To: ilead@mit.edu, acmg@mit.edu, ocmg@mit.edu
>>From: "James D. Bruce" <jdb@MIT.EDU>
>>Subject: 12/11 - 2-4 pm: IS Customer Satisfaction Survey
>>
>>
>>Next Tuesday -- December 5, 2000, 2-4 pm, W11 Main Dining Room -- OCMG
>>will host a review of the IS Customer Satisfaction Survey: What did we
>>learn? What will we do with what we learned?
>>
>>Most of you are aware that for the past several months the IS Measures
>>Team has been at work constructing a survey asking faculty, students, and
>>staff about IS's work. That survey was made available early in November
>>and responses received from 600 people. Responses came from faculty
>>(13%), students (42%), and administrative staff (45%). Statistically, the
>>results are "accurate" at the 90-95 percentile.
>>
>>When you see the results you will note that we can be very proud of much
>>that we do. However, there are a number of areas where we are not meeting
>>the needs of our customers and where our service must improve.
>>
>>Yesterday at ITLT we reviewed the survey and identified several areas that
>>we want to focus on for improvements. On Tuesday, the team and I want to
>>share their results with you, see if you agree with ITLT on the areas to
>>focus on for improvement, and ask you to help us identify next steps.
>>
>>Because of the importance of this topic, I really urge you to make the
>>time available on your calendar and attend. This discussion is
>>particularly important to our future work.
>>
>>I look forward to seeing you on Tuesday afternoon...............jim
>>
>>
>>=======================================================================
>>
>>James D. Bruce jdb@mit.edu
>>Professor of Electrical Engineering and 617.253.3103 Voice
>> Vice President for Information Systems 617.253.0750 Fax
>>Massachusetts Institute of Technology
>>77 Massachusetts Avenue, Room 10-219
>>Cambridge, MA 02139-4307
>>
>>=======================================================================
>
>
>
>
>
>=======================================================================
>
>James D. Bruce jdb@mit.edu
>Professor of Electrical Engineering and 617.253.3103 Voice
> Vice President for Information Systems 617.253.0750 Fax
>Massachusetts Institute of Technology
>77 Massachusetts Avenue, Room 10-219
>Cambridge, MA 02139-4307
>
>=======================================================================
>
