[375] in Kakapo Windows Team
Re: [Kakapo] Fwd: case 541033
daemon@ATHENA.MIT.EDU (Theresa M Regan)
Tue Mar 30 16:14:10 2004
Date: Tue, 30 Mar 2004 16:13:11 -0500
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To: Richard Edelson <redelson@mit.edu>, jcalz@mit.edu
From: Theresa M Regan <tregan@mit.edu>
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cc: Theresa M Regan <tregan@mit.edu>
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Hi Richard and Joe,
In the interest of being helpful and driving to solution, is it
possible to work through this issue developing clear steps of an
approach?
suggestions...
-- can we clarify if her container admin is or is not aware...
Phil Thompson (I believe)
-- if he is aware, what assistance would be helpful... how is
the application installed... is it installed to the workstation or are
there any files saved / pointed to a server
-- is there anything we can anticipate about this application
running in a domain environment
-- other suggestions that would lead to some level 1 / 2 triage
steps
Thanks,
Theresa
On Tuesday, March 30, 2004, at 03:48 PM, Richard Edelson wrote:
>
> As Joe pointed out below, this issue was nothing specific to
> win.mit.edu. Does computing-help automatically forgo any
> troubleshooting on a machine by it's virtue of being in win.mit.edu?
>
> Richard
>
>
> -----------------------------------------------------------------------
> ---------------------------------------
> Subject: Re: Case 541033: error when starting or quitting word on
> winathena
>
>
> Susan (cc pismere-bugs@mit.edu),
>
> I haven't heard of this exact problem happening in the Win.Mit.Edu
> domain
> before, but Microsoft does seem to have a Knowledge Base article about
> the
> symptoms you've described:
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;328167
>
> If that doesn't help, let us know and we'll try to collect more
> detailed
> information about the case.
>
> Yours,
> Joe Calzaretta
>
>
>> X-Sieve: CMU Sieve 2.2
>> Cc: Casetracker <computing-help@MIT.EDU>
>> From: Nate Herzog <z0g@MIT.EDU>
>> Subject: case 541033
>> Date: Tue, 30 Mar 2004 12:37:48 -0500
>> To: pismere@MIT.EDU
>> X-Mailer: Apple Mail (2.613)
>> X-Spam-Score: -10.2
>> X-Spam-Flag: NO
>> X-Scanned-By: MIMEDefang 2.28 (www . roaringpenguin . com /
>> mimedefang)
>>
>> Hello,
>>
>> Case 541033 deals with a problem on a WinAthena machine and Microsoft
>> Word. The application produces a VBA error when starting or quitting
>> the application. I put this case in the WinAthena:WinAthena General
>> casetracker queue and sending this email to bring it to the
>> appropriate group's attention. If there is a better way to escalate
>> WinAthena cases, let us know and I'll publish it in the Help Desk
>> documentation.
>>
>> nate
>> -----------------
>> Nate Herzog
>> MIT Computing Help Desk
>> z0g@mit.edu
>
> _______________________________________________
> Kakapo@mit.edu
> http://mailman.mit.edu/mailman/listinfo/kakapo
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