[373] in Kakapo Windows Team
[Kakapo] Fwd: case 541033
daemon@ATHENA.MIT.EDU (Richard Edelson)
Tue Mar 30 15:48:55 2004
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Date: Tue, 30 Mar 2004 15:48:49 -0500
To: kakapo@mit.edu
From: Richard Edelson <redelson@mit.edu>
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As Joe pointed out below, this issue was nothing specific to win.mit.edu.
Does computing-help automatically forgo any troubleshooting on a machine by
it's virtue of being in win.mit.edu?
Richard
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Subject: Re: Case 541033: error when starting or quitting word on winathena
Susan (cc pismere-bugs@mit.edu),
I haven't heard of this exact problem happening in the Win.Mit.Edu domain
before, but Microsoft does seem to have a Knowledge Base article about the
symptoms you've described:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;328167
If that doesn't help, let us know and we'll try to collect more detailed
information about the case.
Yours,
Joe Calzaretta
>X-Sieve: CMU Sieve 2.2
>Cc: Casetracker <computing-help@MIT.EDU>
>From: Nate Herzog <z0g@MIT.EDU>
>Subject: case 541033
>Date: Tue, 30 Mar 2004 12:37:48 -0500
>To: pismere@MIT.EDU
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>Hello,
>
>Case 541033 deals with a problem on a WinAthena machine and Microsoft
>Word. The application produces a VBA error when starting or quitting the
>application. I put this case in the WinAthena:WinAthena General
>casetracker queue and sending this email to bring it to the appropriate
>group's attention. If there is a better way to escalate WinAthena cases,
>let us know and I'll publish it in the Help Desk documentation.
>
>nate
>-----------------
>Nate Herzog
>MIT Computing Help Desk
>z0g@mit.edu
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