[169] in Kakapo Windows Team
Re: official container request form
daemon@ATHENA.MIT.EDU (Thomas L. Thornton)
Thu Oct 30 15:53:54 2003
Date: Thu, 30 Oct 2003 15:53:51 -0500 (EST)
Message-Id: <200310302053.h9UKrpp5018790@the-rim.mit.edu>
From: "Thomas L. Thornton" <tomt@MIT.EDU>
To: saltine@MIT.EDU
CC: pismere-ops@MIT.EDU, kakapo@MIT.EDU, container-request@MIT.EDU
In-reply-to: <5.1.0.14.2.20031030134858.02d6de78@hesiod> (message from Joseph
Calzaretta on Thu, 30 Oct 2003 14:03:01 -0500)
Joe,
Sorry to have incited such frowns. Also, kakapo, sorry my original
link-change message was misaddressed to that list.
In your and my personal chats, I hear you asking for several things.
First, you have felt left out of the testing process for the new form.
That is an oversight - I should have known that all members of
container-request should have had a part in testing the new form.
Though Paul, Oliver and others beat on it alot, you have a right to
know, look and bang on it. Indeed, your eye proved useful in finding
some problems with yesterday's version. I understand you are now
looking at in its live form, thanks.
The new top form sends mail to kakapo, and AFAIK container-request
does not get automated notice of it. Should kakapo lag in responding
to that, I believe the implied process relies on the originating
customer's repetition or complaint. With the reverse action, when a
new customer goes to the third, existing customer, site, it seems that
the recipient container-request should feel free to forward, manually,
such a request to kakapo.
Moreover, yes, contact-container-admins might have been warned about
this, ideally a week before the change. Such may not always be
practical, but I'll try to enforce this better next time we deploy
another official form. For this one, when we see the Container
Administrators tomorrow, we will, post-hoc, announce it. In general,
please help remind me to keep administrators and users of a technology
involved in designing as well as testing it.
So, accepting your anxiety with the haste in changing the pismere web
form, for a short term, I have replaced the link to the old container
request form at http://mit.edu/pismere/support/web-interfaces.html
with the accompanying language:
_Request a win.mit.edu container_. This is a new, official request
form, but if you see any problem with it, please say so using the
mail message "Contact Information" link there. You may still visit
the deprecated _old request form_.
Another thing for which you have a legitimate request is access to the
official form file system. I believe all forms will reside down from
/mit/windows/server. This request is equally as reasonable as the
understanding that for now developers need access to windows/server
documentation. Under a separate message you ask windows-server-www
for form access, and I will assist in following up on it.
-Tom
> Tom,
>
> Here are some frownies! :( :( :(
>
> I was kind of hoping we would not do this until the access situation was
> resolved, so we could change it if necessary. In fact I think I said that
> yesterday at the staff meeting.
>
> Has the new form been tested by the people who actually receive the
> requests (container-request)? What about the notification from the front
> page... does container-request get a copy of that? We need to hammer this
> down before we move this into complete production.
>
> And now that we've removed all links to the old, working form and replaced
> it with the new form entirely, are there any plans to inform
> contact-container-admins about this change to our web pages? This
> notification should have happened at the same time, or even in advance, so
> that existing container admins are not caught off guard by this change.
>
> I suggest we put the old link back and rename the form back. Maybe we can
> do something like this:
> <a href="new one">Request a Win.Mit.Edu container</a> <font size=-1>(If you
> are having trouble with the new form, you may use the <a href="old one">old
> form</a>, keeping in mind it will eventually go away.)</font>
>
> Frownily yours,
> Joe
>
>
> At 01:41 PM 10/30/2003 -0500, Thomas L. Thornton wrote:
>> Since Kakapo now approves the new container creation form, I just
>> revised the /mit/pismere, aka /mit/winathena link to point to it.
>> That used to be:
>> http://mit.edu/pismere/support/cont-req/container-request.html
>>
>> To be safe, I renamed that form. The web-interface page link now
>> points to:
>> http://mit.edu/windows/server/cr
