[780] in I/T Delivery
5ESS upgrade and replacement project
daemon@ATHENA.MIT.EDU (Louise T. Keohane)
Fri May 10 11:41:11 2002
Message-Id: <5.0.2.1.2.20020510113259.009ff740@hesiod>
Date: Fri, 10 May 2002 11:39:18 -0400
To: delivery@mit.edu
From: "Louise T. Keohane" <lu@MIT.EDU>
Cc: telecom-ops@mit.edu, njj@mit.edu
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Project Name: 5ESS upgrade and replacement
Project Leader: Lu Keohane
Report Date May 6, 2002
Submitted by: Lu Keohane
Project Notebook URL: http://web.mit.edu/is/delivery/5ess/
Accomplishments in April:
% Lucent continues testing the lines on the new equipment. Status of=
=20
Lucent=92s testing of the new 5ESS is as follows:
ANALOG Lines complete Lines accurate %
E19=3D 3500 3465=20
99.0%
24=3D 3475 3440=20
99.0%
NW12=3D 4426 4382=20
99.0%
ISDN Lines complete Lines accurate %
E19=3D 3621 3584=20
98.0%
24=3D 2742 2714=20
99.0%
NW12=3D 1093 1082=20
99.0%
* NOTE: E19=92s SM21 is not being verified. This SM2K will become part of=
=20
the new switch on cut over.
% Special circuits continued to be cross wired. Progress is as=
follows:
Special Circuits: 431 modem pool lines compete and 100%=
accurate
(100% complete) 100 voice mail lines complete and accurate
203 misc. modems, alarms, etc to be=20
completed by 4/30/02
% The equipment for EXM6 is in place in the =93holding room=94 across=
=20
from the 24 switch room=85 It is 50% complete. The cabling to the=20
power plant is complete and the jumpers are being placed in their temporary=
=20
positions until after the old equipment is removed from the 24=20
switchroom. Our expectations are that this SM will be 100% complete before=
=20
cutover and prepared for the hot slide when we accept the new=20
switch. This should expedite growth capabilities within 30 days=20
of cutover.
% The 5ESS Team continues to randomly validate the cable/pair records=
=20
and Lucent=92s frame verification sheets for accuracy on all three=
=20
switching frames. We are running close to 98% accurate (of the things we=20
can know)=85 The cutover could result in unexpected service outages. We=
=20
are trying to pro actively remove all known obstacles and have a plan in=20
place for the unplanned should they occur..
% The validity checks on the MDF=92s vs. the ICE 9 database:
o NW12 is 100% up-to-date and as accurate as the database
o 24 is 98% up-to-date and as accurate as the database
o E19 is 96% complete and accurate. MIT found all inaccuracies and=20
presented a running list to Lucent. MIT performed tracing and spreadsheets=
=20
for Lucent. These spreadsheets assisted Lucent in becoming closer to 100%=
=20
accurate in all 3 switch sites. The running sheets are analyzed daily by=20
Steve Morris and updated into ICE 9 by Annette Smith. Thank you Steve for=
=20
being so meticulous and focused and assisting Lucent with this process (we=
=20
would not be 100% otherwise). Thanks to Annette we have had ICE 9 updated=
=20
faster then Lucent performed all of these changes=85 Thanks!
% Continue to update cable and pairs found within frame verification=
=20
and day-to-day repair changes. (Approximately 5 - 10 cable/pair changes=20
per day).
% Continue to trace anomalies and update spreadsheets and databases=20
(ongoing until cutover)
% Continue to oversee all telephone moves, adds, changes and trouble=
=20
tickets. Mapping and updating the 5E database with cable and pair=20
changes in chronological order (for a more accurate database at cut=20
over). Lucent has caught up to the daily MAC=92s and the database is=
now=20
in sync and service orders will not be written during the =93freeze=94=
period=20
(starting Friday, May 10, 2002).
% Established visibility with our Remote monitoring maintenance=20
center (they are currently watching both switches.
% Recorded all announcement (e.g the number you dial at MIT is not in=
=20
service), on the 5ESS and loaded them into the 16RA. Precut testing=20
of these recordings went well.
% Continue testing ICE 9=92s new database and prepare for cut over.
% ISDN conversion from the E19 switch room continues. This work is=20
service affecting therefore 3-down is updated daily and most of the=20
work takes place after hours. The remaining testing on ISDN is=20
troubleshooting known anomalies.
% The testing of ICE 9 continues as modifications of the ICE 9 code=20
are changed. Newest issue is LCC change updates all records and reassigns=
=20
all current equipment on the 5ESS.
% Worked on the billing issues in which we dumped the calling data=20
from the new switch (after dialing all types of calls). The old switch=20
used 9mm tapes and the new switch uses dat tapes. We were successful in=20
having the data loaded onto the dat tape, but reading it was impossible=
=20
(aside from the headings). Worked with Lucent and resolved this issue on=20
5/10/02. thank you mad dog Cyr for staying on Lucent with this and=20
Jana for doing all possible testing of the dat tape here and at W91.
% The ACD was removed from the Classic 5ESS system and installed on=20
the new 5ESS (after hours) and although this took two nights on=20
troubleshooting, the test work successfully. Thank you Mary Ziegler and=20
your team for making this test possible and for assisting us in the=20
testing.
% Clean-up of ISDN lines continues. Some old Multiline hunt groups=20
have been found and removed.
% Testing of analog is almost complete (all old services are complete=
=20
and MAC=92s are very close to being complete).
% The Plan for U-A to U-B conversion for NW12 and 24 are being shared=
=20
with the appropriate customers. Most of this work can start on Friday=20
5/24 but will not be completed until Saturday 5/25. Steve, Collin and Dave=
=20
will be completing this work on cutover weekend.
% Tina Sands had obtained all the necessary equipment and=20
preparations needed for this cutover (e.g. spare cell=20
phones, walkie-talkies, food, NT1=92s, etc=85). Thank you Tina for an=20
outstanding job. Working with you is a pleasure. It is nice to have=20
someone who is thorough, skillful and competent. Thank you.
% Nate has completed a document detailing the =93MAC=92s moratorium=94=
and=20
it has been distributed. All feedback to date from customers have been=20
positive. They are appreciative of the details surrounding the moratorium=
=20
as well as getting this information in a timely manner.
% Notification has been updated and distributed via Tech Talk, IS=20
Newsletter, Spotlight and the website. Thank you Robyn Fizz and=20
Lee Ridgeway.
% Notification to our vendors has begun. AT&T, Qwest, PaeTec are=20
aware of the cutover, Verizon is still being worked on. We will=20
also notify customers running from PBX=92s and/or our Tie line connections=
=20
before 5/24/02.
% Setup a procedure for =93help=94 calls to be completed before=
cutover=20
and also to have data modifications completed in all databases.
% Testing of new features is being completed. Joni will work with=20
the volunteer crew to orient them with the lengthy testing procedure=20
(we will test features, routing, call restrictions, voice mail, ACD,=20
operator services, just to name a few). This should provide a more=20
efficient feature testing on 5/25/02.
% Plans to work the Memorial Day weekend have been established. The=
=20
command Center has been setup and the TL will provide process and=20
strategy with volunteers for that weekend (5/16/02). Campus Police and=20
Medical have been supplied 3 cell phones each incase of an=20
emergency. We have them set up in a critical path and do not expect=20
problems. If there are problems, we will know before they will and=20
will be on site immediately.
CUTOVER
=B7 Print out office records of classic 5ESS (snap=20
shot) doing for one full week before cutover and during=20
the day on the 24th.
=B7 Setup off campus audio bridge to regroup and discuss any=
=20
outstanding issues. This call will include, 5ESS engineers,=20
specialists, the installation team, the Implementation, software experts,=20
and the MIT team.
=B7 Cut over begins at 6pm and is expected to be complete=20
with phase one at 1a.m.
* Transfer all telephone services from old to new switch; bring new=20
switch on line, accept phase one process and bring the old off line=20
(the database will be available if information is needed).
* Bring the new ICE 9 database on line. Test, write TT & SO=92s.
* All current ISDN users on the classic 5ESS have to have their cards=20
physically receded. Scripts have been written for the night of cutover to=
=20
shut off the shelves these cards sit on. If the software modifications=20
don't fix this bug, then we will need to recede all equipment served by the=
=20
ISLU in all three switch locations. We are writing up a procedure to=20
perform this efficiently and effectively.
* Saturday 8am through Tuesday at 6am
=A7 Managing the help desk and providing records from=
=20
ICE 9 for corrections
=A7 Testing of all new and old features
=A7 Testing the routing from all three switch rooms
=A7 Performing Operator functions (testing of=20
switchboards, features, IVR, Audio Conference bridge, etc.)
=A7 Tracing and Re-cross wiring cable and pairs
=A7 Changing old U-A cards in the center of Campus=20
with U-B cards
=A7 Updating the community via 3-down and emails
=A7 Testing Voice mail, ACD, Modem pool, video=20
conferencing, etc.
=A7 Troubleshooting in all areas (power, cable, oe=20
assignments, ICE-9, etc.)
=A7 Testing Recorded announcements, Audio bridge,
=A7 Etc. An implementation plan will be documented=
=20
prior to cut over.
% Our 5ESS Database is approximately 99% built and being verified=20
(e.g. NNX=92s, OE=92s, TN=92s, Trunks, Routing, etc.).
% Meet with Lucent every Thursday in E19-732 and some Lucent=20
employees via a conference call.
% Meeting with Lucent Management one Wednesday a month or as needed.
% Providing Lucent with information that is needed for the new 5ESS=20
(e.g. software releases, bmw=92s, etc.)
% Resolving any issues that arise during this project. Directing=20
Lucent through the modifications (most recent is creating a script that=
=20
will assist us the night of cutover and save us hours of work). Thank you=
=20
Artie for writing a procedure for our maintenance folks and for staying=
=20
focused on resolving this issue with Lucent).
% Amis terminals installed in E19, additional terminals are=20
forthcoming for E19, 24 and NW12. Tested ok.
% Consulted VDIST on the wiring frame for the location of the demarc=
=20
for the new dorms (in the NW12 switch room). Providing the=20
installation of the MDF equipment that is needed to extend the frame. We=20
will also have this complete before 5/21/02.
% Testing was completed off-hours on the integration equipment (3A=20
Translator) to the VMail System. This test required hardware=20
modifications which made the =93integration=94 of the voice mail inoperable=
=20
for under an hour however, the test proved successful.
% Completed the telephone setup in all three sites for pre and post=20
cut over. Had to re-do this since Lucent had accidentally deleted the=20
details on the phone as well as removed the features for testing.
Next Month=92s plans:
=B7 Setup intercom network for the switchrooms.
=B7 Complete the "re-verification" all cross connects on SO and=
repairs=20
that have taken place since January to test for accuracy on jumpers.
=B7 Continue to perform troubles on the existing 5ESS as well as a=20
mirror change on the new 5ESS.
=B7 Meet with volunteers and talk about the implementation and cutover=
=20
plans.
=B7 Continue preparation for adjunct systems (e.g. voice mail ACD,=
IVR,=20
modem pool, etc)
=B7 Complete the building of the access codes for new remote features=
=20
and begin testing.
=B7 Investigate the setup of the music recorded announcement feature.
=B7 Complete the moving of analog trunks over to new switch and report=
=20
procedure for the night of cut over (2002)
=B7 Continue with test plans (begin testing the existing 5ESS for=20
features, capabilities modifying documentation for accuracy. Test plan=
=20
to be used on the new 5ESS switch with additional features and higher=20
release of software.
=B7 Continue to work with the volunteers at the test telephone banks=
to=20
perform the test procedures at least 3 times before cut is complete.
=B7 Continue tracing all special software configurations, links and=20
other misc. equipment running off of the 5ESS
=B7 Move all trunks over to new DSX panel (off hours required) (night=
=20
of cut over)
=B7 Load all Switch Modules with current database, compare databases=
=20
until cut over
=B7 Perform dumps of new 5ESS OE=92s for new ICE 9 database
=B7 Install TTY and AMIS terminals for cut over
=B7 Discuss the cut over plan and strategy for the different teams=20
working.
=B7 Work with CSR=92s, Operators and the telephone help desk to=
address=20
any anomalies and create a command center for cut over.
=B7 Test video after trunks are cutover and verify their abilities to=
=20
hook up.
=B7 CUTOVER to the new 5ESS on 5/24 5/27
Issues:
The biggest challenge this month is the demands outside of this project=20
that are requiring additional time and effort from the 5E Ops team. All=20
demands are important, but they are taking a toll on the team, especially=20
as we get closer to the 5/24/02. The team really needs to remain fully=20
focused on the cutover, for it to be successful, especially since we have=20
only a few more weeks.
We had a few technical issues with the recorded announcement module, the=20
ACD equipment, the billing data and some software issues but all have been=
=20
resolved.
We had taken the entire ACD network (N42 Help Desk) off of the old classic=
=20
5ESS and placed them on the new switch. The transition was smooth and the=
=20
results were excellent. Again, thank you Mary Ziegler for assisting us in=
=20
doing this.
Team Dynamics:
The 5E team continues to give all they have to provide for a successful cut=
=20
over. We definitely have a very accomplished team and I'm very proud to=20
work with each member.
The 5ESS Operations team is investigating and finding anomalies with the=20
new 5ESS system (e.g. cable/pair to traces). MIT is then assisting and=20
providing consultation to Lucent on the resolutions and record modification.
Their efforts, drive, skills, and determination are making this project=20
appear to the outside world as simple though in reality it=92s very=20
complex. This team is doing an outstanding job which will be visible=20
during the cut over period.
Key Learnings:
I feel very fortunate to be working with the unique individuals that make=20
up 5ESS team. They, as individuals and as a whole are amazingly clever,=20
ambitious, motivated, and sincere. They will all be the reason this=20
project is successful.
-Lu
"Destiny is not a matter of chance, it is a matter of choice; it=20
is not a thing to be waited for, it is a thing to be achieved."
--William Jennings Bryan
"Success is peace of mind that is a direct result of self-
satisfaction in knowing you gave your best effort to become
the best of which you are capable."
-John Wooden
"Good humor is tonic for the mind and body. It is the best
antidote for anxiety and depression. It is a business asset.
It attracts and keeps friends. It lightens human burdens. It
is the direct route to serenity and contentment."
--Grenville Kleiser
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<html>
Project Name: 5ESS upgrade and replacement<br>
Project Leader: Lu Keohane<br>
Report Date May 6, 2002<br>
Submitted by: Lu
Keohane<x-tab> </x-tab><br>
<font size=3D2>Project Notebook URL:
</font><a href=3D"http://web.mit.edu/is/delivery/5ess/"=
eudora=3D"autourl"><font size=3D2 color=3D"#0000FF"><u>h</a></font><a=
href=3D"http://web.mit.edu/is/delivery/5ess/" eudora=3D"autourl"><font=
face=3D"Arial Narrow, Helvetica"=
color=3D"#0000FF">ttp://web.mit.edu/is/delivery/5ess/</a><br>
<br>
</font><b>Accomplishments in April:<br>
</u></b><font face=3D"ZapfDingbats">%<x-tab> &n=
bsp; </x-tab></font>Lucent
continues testing the lines on the new equipment. Status of
Lucent=92s testing of the new 5ESS is as follows:<br>
<br>
<x-tab> </x-tab><x-tab> =
</x-tab><font=
color=3D"#3366FF"><b><u>ANALOG</u></b></font><font color=3D"#FF0000"><x-tab=
> </x-tab><b><u>Lines
complete</u></b><x-tab> </x-tab><b><u>Lines accurate</u></b>
<x-tab> </x-tab></font><font=
color=3D"#008000"><b><u>%</u></b></font><font=
color=3D"#666699"><x-tab> </x-tab>=
<br>
</font><font=
color=3D"#FF0000"><x-tab> </=
x-tab><x-tab> </x-tab>E19=3D<=
x-tab> </x-tab><x-tab> &=
nbsp; </x-tab>3500<x-tab> </x-tab><x-tab>&=
nbsp; </x-tab><x-tab> &n=
bsp; </x-tab>3465<x-tab>  =
;</x-tab><x-tab> </x-tab><x-t=
ab> </x-tab></font><font=
color=3D"#008000">99.0%<br>
</font><font=
color=3D"#FF0000"><x-tab> </=
x-tab><x-tab> </x-tab>24=3D<x=
-tab> </x-tab><x-tab> &n=
bsp; </x-tab>3475<x-tab> </x-tab><x-=
tab> </x-tab><x-tab> &nb=
sp; </x-tab>3440<x-tab> =
</x-tab><x-tab> </x-tab=
><x-tab> </x-tab></font><font=
color=3D"#008000">99.0%<br>
</font><font=
color=3D"#FF0000"><x-tab> </=
x-tab><x-tab> </x-tab>NW12=3D=
<x-tab> </x-tab><x-tab> =
</x-tab>4426<x-tab> </x-tab><x-tab> =
</x-tab><x-tab> &=
nbsp; </x-tab>4382<x-tab> </x-=
tab><x-tab> </x-tab><x-tab>&n=
bsp; </x-tab></font><font=
color=3D"#008000">99.0%<br>
<br>
</font><font=
color=3D"#FF0000"><x-tab> </=
x-tab><x-tab> </x-tab></font>=
<font color=3D"#3366FF"><b><u>ISDN</u></b></font><font color=3D"#FF0000"><x-=
tab> </x-tab><x-tab> &nb=
sp; </x-tab><b><u>Lines
complete</u></b><x-tab> </x-tab><b><u>Lines accurate</u></b>
<x-tab> </x-tab></font><font=
color=3D"#008000"><b><u>%</u></b></font><font=
color=3D"#FF0000"><x-tab> </x-tab>=
<br>
<x-tab> </x-tab><x-tab> =
</x-tab>E19=3D<x-tab> &=
nbsp; </x-tab><x-tab> </=
x-tab>3621<x-tab> </x-tab><x-tab> &n=
bsp; </x-tab><x-tab> &nb=
sp; </x-tab>3584<x-tab> </x-tab><x-tab>&nb=
sp; </x-tab><x-tab> &nbs=
p; </x-tab></font><font=
color=3D"#008000">98.0%<br>
</font><font=
color=3D"#FF0000"><x-tab> </=
x-tab><x-tab> </x-tab>24=3D<x=
-tab> </x-tab><x-tab> &n=
bsp; </x-tab>2742<x-tab> </x-tab><x-=
tab> </x-tab><x-tab> &nb=
sp; </x-tab>2714<x-tab> =
</x-tab><x-tab> </x-tab=
><x-tab> </x-tab></font><font=
color=3D"#008000">99.0%<br>
</font><font=
color=3D"#FF0000"><x-tab> </=
x-tab><x-tab> </x-tab>NW12=3D=
<x-tab> </x-tab><x-tab> =
</x-tab>1093<x-tab> </x-tab><x-tab> =
</x-tab><x-tab> &=
nbsp; </x-tab>1082<x-tab> </x-=
tab><x-tab> </x-tab><x-tab>&n=
bsp; </x-tab></font><font=
color=3D"#008000">99.0%<br>
<br>
</font><font size=3D2 color=3D"#993366">* NOTE: E19=92s SM21 is not be=
ing
verified. This SM2K will become part of the new switch on cut
over.<br>
<br>
<br>
</font><font face=3D"ZapfDingbats">%<x-tab> &nb=
sp; </x-tab></font>Special
circuits continued to be cross wired. Progress is as follows:<br>
<x-tab> </x-tab><font color=
=3D"#0000FF">Special
Circuits</font>:<x-tab> </x-tab>431
modem pool lines compete and 100% accurate<br>
<x-tab> </x-tab><font color=
=3D"#008080"><b>(100%
complete)</b></font><font color=3D"#008000"><x-tab> </x-tab></font>100
voice mail lines complete and accurate<br>
<x-tab> </x-tab><x-tab> =
</x-tab><x-tab> &=
nbsp; </x-tab><x-tab> &n=
bsp; </x-tab>203
misc. modems, alarms, etc to be completed <x-tab> </x-tab>by
4/30/02<br>
<x-tab> </x-tab><br>
<br>
<font face=3D"ZapfDingbats">%<x-tab> &nbs=
p;</x-tab></font>The
equipment for EXM6 is in place in the =93holding room=94 across from the 24
switch room=85 It is 50% complete. The
<x-tab> </x-tab>cabling to the power
plant is complete and the jumpers are being placed in their temporary
positions until after the old
<x-tab> </x-tab>equipment is
removed from the 24 switchroom. Our expectations are that this SM
will be 100% complete before cutover <x-tab> </x-tab>and
prepared for the hot slide when we accept the new switch. This
should expedite growth capabilities within 30 days of
<x-tab> </x-tab>cutover.<br>
<br>
<font face=3D"ZapfDingbats">%<x-tab> &nbs=
p;</x-tab></font>The
5ESS Team continues to randomly validate the cable/pair records and
Lucent=92s frame verification sheets for accuracy
<x-tab> </x-tab>on all
three switching frames. We are running close to 98% accurate (of
the things we can know)=85 The cutover could
<x-tab> </x-tab>result in unexpected service
outages. We are trying to pro actively remove all known obstacles
and have a plan in place for <x-tab> </x-tab>the
unplanned should they occur..<br>
<br>
<br>
<font face=3D"ZapfDingbats">%<x-tab> &nbs=
p;</x-tab></font>The
validity checks on the MDF=92s vs. the ICE 9 database:
<dl>
<dl><font face=3D"Courier New, Courier">
<dd>o<x-tab> </x-tab></font>NW12
is 100% up-to-date and as accurate as the
database<font face=3D"Courier New, Courier">
<dd>o<x-tab> </x-tab></font>24
is 98% up-to-date and as accurate as the
database<font face=3D"Courier New, Courier">
<dd>o<x-tab> </x-tab></font>E19
is 96% complete and accurate. MIT found all inaccuracies and
presented a running list to Lucent. MIT performed tracing and
spreadsheets for Lucent. These spreadsheets assisted Lucent in
becoming closer to 100% accurate in all 3 switch sites. The running
sheets are analyzed daily by Steve Morris and updated into ICE 9 by
Annette Smith. Thank you Steve for being so meticulous and focused
and assisting Lucent with this process (we would not be 100%
otherwise). Thanks to Annette we have had ICE 9 updated faster then
Lucent performed all of these changes=85 Thanks!
<dd>
</dl><font face=3D"ZapfDingbats">
<dd>%<x-tab> </x-tab></font>Continu=
e
to update cable and pairs found within frame verification and day-to-day
repair changes. (Approximately 5 - 10 cable/pair changes per=20
day).
</dl><font face=3D"ZapfDingbats">%<x-tab>  =
; </x-tab></font>Continue
to trace anomalies and update spreadsheets and databases (ongoing until
cutover)<br>
<font face=3D"ZapfDingbats">%<x-tab> &nbs=
p;</x-tab></font>Continue
to oversee all telephone moves, adds, changes and trouble tickets.
Mapping and updating the 5E database
<x-tab> </x-tab>with cable and pair
changes in chronological order (for a more accurate database at cut
over). Lucent has caught up to the
<x-tab> </x-tab>daily MAC=92s and the database is now in
sync and service orders will not be written during the =93freeze=94 period
(starting
<x-tab> </x-tab>Friday,
May 10, 2002).<br>
<font face=3D"ZapfDingbats">%<x-tab> &nbs=
p;</x-tab></font>Established
visibility with our Remote monitoring maintenance center (they are
currently watching both switches.<br>
<font face=3D"ZapfDingbats">%<x-tab> &nbs=
p;</x-tab></font>Recorded
all announcement (e.g the number you dial at MIT is not in service), on
the 5ESS and loaded them into the
<x-tab> </x-tab>16RA. Precut testing of
these recordings went well.<br>
<font face=3D"ZapfDingbats">%<x-tab> &nbs=
p;</x-tab>
</font>Continue testing ICE 9=92s new database and prepare for cut over.<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>ISDN conversion from the E19 switch room continues. This=
work is service affecting therefore 3-down is updated daily and=
<x-tab> </x-tab>most of the work takes=
place after hours. The remaining testing on ISDN is troubleshooting known=
anomalies.<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>The testing of ICE 9 continues as modifications of the ICE 9=
code are changed. Newest issue is LCC change updates all=
<x-tab> </x-tab>records and reassigns all current equipment on the=
5ESS. <br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Worked on the billing issues in which we dumped the calling data=
from the new switch (after dialing all types of calls). The=
<x-tab> </x-tab>old switch used 9mm tapes and the new switch=
uses dat tapes. We were successful in having the data loaded onto the=
<x-tab> </x-tab>dat tape, but reading it was=
impossible (aside from the headings). Worked with Lucent and resolved=
this issue on 5/10/02. <x-tab> </x-tab>thank=
you mad dog Cyr for staying on Lucent with this and Jana for doing all=
possible testing of the dat tape here and at=
<x-tab> </x-tab>W91. <br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>The ACD was removed from the Classic 5ESS system and installed=
on the new 5ESS (after hours) and although this took=
<x-tab> </x-tab>two nights on troubleshooting, the=
test work successfully. Thank you Mary Ziegler and your team for=
making this test <x-tab> </x-tab>possible and for assisting us=
in the testing. <br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Clean-up of ISDN lines continues. Some old Multiline hunt=
groups have been found and removed. <br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Testing of analog is almost complete (all old services are=
complete and MAC=92s are very close to being complete). <br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>The Plan for U-A to U-B conversion for NW12 and 24 are being=
shared with the appropriate customers. Most of this work=
<x-tab> </x-tab>can start on Friday 5/24 but will not be completed=
until Saturday 5/25. Steve, Collin and Dave will be completing this=
work <x-tab> </x-tab>on cutover weekend. <br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Tina Sands had obtained all the necessary equipment and=
preparations needed for this cutover (e.g. spare cell phones,=
<x-tab> </x-tab>walkie-talkies, food, NT1=92s,=
etc=85). Thank you Tina for an outstanding job. Working=
with you is a pleasure. It is nice to=
<x-tab> </x-tab>have someone who is thorough, skillful and=
competent. Thank you.<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Nate has completed a document detailing the =93MAC=92s=
moratorium=94 and it has been distributed. All feedback to date from=
<x-tab> </x-tab>customers have been positive. They are=
appreciative of the details surrounding the moratorium as well as getting=
this <x-tab> </x-tab>information in a timely manner. <br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Notification has been updated and distributed via Tech Talk, IS=
Newsletter, Spotlight and the website. Thank you Robyn=
<x-tab> </x-tab>Fizz and Lee=
Ridgeway.<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Notification to our vendors has begun. AT&T, Qwest,=
PaeTec are aware of the cutover, Verizon is still being worked on. =
<x-tab> </x-tab>We will also=
notify customers running from PBX=92s and/or our Tie line connections=
before 5/24/02.<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Setup a procedure for =93help=94 calls to be completed before=
cutover and also to have data modifications completed in all=
<x-tab> </x-tab>databases.<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Testing of new features is being completed. Joni will work=
with the volunteer crew to orient them with the lengthy testing=
<x-tab> </x-tab>procedure (we will test features,=
routing, call restrictions, voice mail, ACD, operator services, just to=
name a few). This <x-tab> </x-tab>should provide a=
more efficient feature testing on 5/25/02.<br>
<font=
face=3D"ZapfDingbats">%</font><x-tab> &n=
bsp;</x-tab>Plans to work the Memorial Day weekend have been=
established. The command Center has been setup and the TL will=
<x-tab> </x-tab>provide process and=
strategy with volunteers for that weekend (5/16/02). =
Campus Police and Medical have been=
supplied<x-tab> </x-tab> 3=
cell phones each incase of an emergency. We have them set up in a=
critical path and do not expect problems. If there=
<x-tab> </x-tab>are problems, we will=
know before they will and will be on site immediately.<br>
<br>
<x-tab> </x-tab><x-tab> =
</x-tab><x-tab> &=
nbsp; </x-tab><x-tab> &n=
bsp; </x-tab><b><u>CUTOVER<br>
</u></b><font=
face=3D"Symbol"><x-tab> </x-=
tab>=B7<x-tab> </x-tab></font>Print=
out office records of classic 5ESS (snap shot) doing for one full=
week before cutover and during the=
<x-tab> </x-tab><x-tab>  =
; </x-tab><x-tab> =
</x-tab>day on the 24<font size=3D1><sup>th</sup></font>.<br>
<font=
face=3D"Symbol"><x-tab> </x-=
tab>=B7<x-tab> </x-tab></font>Setup=
off campus audio bridge to regroup and discuss any outstanding=
issues. This call will include, 5ESS=
<x-tab> </x-tab><x-tab>  =
; </x-tab>engineers, specialists, the installation=
team, the Implementation, software experts, and the MIT team.<br>
<font face=3D"Symbol"=
color=3D"#FF0000"><x-tab> </=
x-tab><br>
<x-tab> </x-tab>=B7<x-tab>&nb=
sp; </x-tab></font><b>Cut over begins at=
6pm and is expected to be complete with phase one at 1a.m. </b>
<ul><font face=3D"Courier New, Courier">
<li> T</font>ransfer all telephone services from old to new switch;=
bring new switch on line, accept phase one process and bring the=
<x-tab> </x-tab>old off line (the=
database will be available if information is needed).
<li>Bring the new ICE 9 database on line. Test, write TT & SO=92s.
<li>All current ISDN users on the classic 5ESS have to have their cards=
physically receded. Scripts have been written for the night of=
cutover to shut off the shelves these cards sit on. If the software=
modifications don't fix this bug, then we will need to recede all equipment=
served by the ISLU in all three switch locations. We are writing up a=
procedure to perform this efficiently and effectively.=20
<li>Saturday 8am through Tuesday at 6am=20
</ul><font=
face=3D"Wingdings"><x-tab> <=
/x-tab><x-tab> </x-tab>=A7<x-=
tab> </x-tab></font>Managing the=
help desk and providing records from ICE 9 for corrections<font=
face=3D"Wingdings"> <br>
<x-tab> </x-tab><x-tab> =
</x-tab>=A7<x-tab> &nbs=
p; </x-tab></font>Testing of all new and old features=
<br>
<font=
face=3D"Wingdings"><x-tab> <=
/x-tab><x-tab> </x-tab>=A7<x-=
tab> </x-tab></font>Testing the=
routing from all three switch rooms<font face=3D"Wingdings"> <br>
<x-tab> </x-tab><x-tab> =
</x-tab>=A7<x-tab> &nbs=
p; </x-tab></font>Performing Operator functions=
(testing of switchboards, features, IVR, Audio Conference bridge,=
etc.)<font face=3D"Wingdings"> <br>
<x-tab> </x-tab><x-tab> =
</x-tab>=A7<x-tab> &nbs=
p; </x-tab></font>Tracing and Re-cross wiring cable=
and pairs<font face=3D"Wingdings"> <br>
<x-tab> </x-tab><x-tab> =
</x-tab>=A7<x-tab> &nbs=
p; </x-tab></font>Changing old U-A cards in the=
center of Campus with U-B cards<font face=3D"Wingdings"> <br>
<x-tab> </x-tab><x-tab> =
</x-tab>=A7<x-tab> &nbs=
p; </x-tab></font>Updating the community via 3-down=
and emails<br>
<font=
face=3D"Wingdings"><x-tab> <=
/x-tab><x-tab> </x-tab>=A7<x-=
tab> </x-tab></font>Testing Voice=
mail, ACD, Modem pool, video conferencing, etc. <br>
<font=
face=3D"Wingdings"><x-tab> <=
/x-tab><x-tab> </x-tab>=A7<x-=
tab> </x-tab></font>Troubleshooting=
in all areas (power, cable, oe assignments, ICE-9, etc.)<font=
face=3D"Wingdings"> <br>
<x-tab> </x-tab><x-tab> =
</x-tab>=A7<x-tab> &nbs=
p; </x-tab></font>Testing Recorded=
announcements, Audio bridge, <br>
<font=
face=3D"Wingdings"><x-tab> <=
/x-tab><x-tab> </x-tab>=A7<x-=
tab> </x-tab></font>Etc. An=
implementation plan will be documented prior to cut over.<br>
<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Our 5ESS Database is approximately 99% built and being verified=
(e.g. NNX=92s, OE=92s, TN=92s, Trunks,=
<x-tab> </x-tab>Routing,=
etc.).<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Meet with Lucent every Thursday in E19-732 and some Lucent=
employees via a conference call.<br>
<font=
face=3D"ZapfDingbats">%</font><x-tab> &n=
bsp;</x-tab>Meeting with Lucent Management one Wednesday a month or as=
needed.<br>
<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Providing Lucent with information that is needed for the new=
5ESS (e.g. software=
<x-tab> </x-tab>releases, bmw=92s,=
etc.)<br>
<br>
<font=
face=3D"ZapfDingbats">%</font><x-tab> &n=
bsp;</x-tab>Resolving any issues that arise during this project. =
Directing Lucent through the modifications (most recent is creating a=
<x-tab> </x-tab>script that will assist us the night=
of cutover and save us hours of work). Thank you Artie for writing a=
procedure for our <x-tab> </x-tab>maintenance folks and=
for staying focused on resolving this issue with Lucent).<br>
<font=
face=3D"ZapfDingbats"><x-tab> &nbs=
p;</x-tab><br>
%<x-tab> </x-tab></font>Amis=
terminals installed in E19, additional terminals are forthcoming for E19,=
24 and NW12. Tested ok.<br>
<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Consulted VDIST on the wiring frame for the location of the=
demarc for the new dorms (in the NW12 switch room). =
<x-tab> </x-tab>Providing the=
installation of the MDF equipment that is needed to extend the frame. =
We will also have this complete before=
<x-tab> </x-tab>5/21/02.<br>
<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Testing was completed off-hours on the integration equipment (3A=
Translator) to the VMail System. This test required=
<x-tab> </x-tab>hardware modifications which made the=
=93integration=94 of <x-tab> </x-tab>the voice mail inoperable for=
under an hour however, the test <x-tab> </x-tab>proved=
successful.<br>
<font=
face=3D"ZapfDingbats">%<x-tab> </x=
-tab></font>Completed the telephone setup in all three sites for pre and=
post cut over. Had to re-do this since Lucent had accidentally=
<x-tab> </x-tab>deleted the details on the phone as well=
as removed the features for testing.<br>
<br>
<x-tab> </x-tab><br>
<br>
<b><u>Next Month=92s plans:<br>
</u></b>
<dl><font face=3D"Symbol">
<dd>=B7<x-tab> </x-tab></font>Setup=
intercom network for the switchrooms.<font face=3D"Symbol">
<dd>=B7<x-tab> </x-tab></font>Compl=
ete the "re-verification" all cross connects on SO and repairs=
that have taken place since January to test for accuracy on jumpers.=20
</dl><font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Continue to perform troubles on the existing 5ESS as well as a=
mirror change on the new 5ESS.<br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Meet with volunteers and talk about the implementation and cutover=
plans.<br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Continue preparation for adjunct systems (e.g. voice mail ACD, IVR,=
modem pool, etc) <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Complete the building of the access codes for new remote features=
and begin testing.<br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Investigate the setup of the music recorded announcement=
feature.<br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Complete the moving of analog trunks over to new switch and report=
procedure for the night of cut over (2002) <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Continue with test plans (begin testing the existing 5ESS for=
features, capabilities modifying documentation for accuracy. =
<x-tab> </x-tab>Test plan to be used on the new 5ESS=
switch with additional features and higher release of software. <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Continue to work with the volunteers at the test telephone banks to=
perform the test procedures at least 3 times before cut=
<x-tab> </x-tab>is complete.=
<x-tab> </x-tab><br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Continue tracing all special software configurations, links and=
other misc. equipment running off of the 5ESS <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Move all trunks over to new DSX panel (off hours required) (night of=
cut over) <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Load all Switch Modules with current database, compare databases=
until cut over <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Perform dumps of new 5ESS OE=92s for new ICE 9 database <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Install TTY and AMIS terminals for cut over <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Discuss the cut over plan and strategy for the different teams=
working. <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Work with CSR=92s, Operators and the telephone help desk to address=
any anomalies and create a command center for cut=
<x-tab> </x-tab>over. <br>
<font=
face=3D"Symbol">=B7<x-tab> </x-tab=
></font>Test video after trunks are cutover and verify their abilities to=
hook up.<br>
<font face=3D"Symbol"=
color=3D"#FF0000">=B7<x-tab> </x-t=
ab></font><b>CUTOVER to the new 5ESS on 5/24 5/27<br>
<br>
<u>Issues:<br>
</u></b>
<dl>
<dd>The biggest challenge this month is the demands outside of this project=
that are requiring additional time and effort from the 5E Ops team. =
All demands are important, but they are taking a toll on the team,=
especially as we get closer to the 5/24/02. The team really needs to=
remain fully focused on the cutover, for it to be successful, especially=
since we have only a few more weeks. <br>
<br>
<dd>We had a few technical issues with the recorded announcement module, the=
ACD equipment, the billing data and some software issues but all have been=
resolved. <br>
<br>
<dd>We had taken the entire ACD network (N42 Help Desk) off of the old=
classic 5ESS and placed them on the new switch. The transition was=
smooth and the results were excellent. Again, thank you Mary Ziegler=
for assisting us in doing this.<br>
<br>
<br>
<br>
</dl><b><u>Team Dynamics:</u> <br>
<br>
</b>The 5E team continues to give all they have to provide for a successful=
cut over. We definitely have a very accomplished team and I'm very=
proud to work with each member.<br>
<br>
The 5ESS Operations team is investigating and finding anomalies with the new=
5ESS system (e.g. cable/pair to traces). MIT is then assisting and=
providing consultation to Lucent on the resolutions and record=
modification. <br>
<br>
Their efforts, drive, skills, and determination are making this project=
appear to the outside world as simple though in reality it=92s very=
complex. This team is doing an outstanding job which will be visible=
during the cut over period.
<dl>
<dd> <br>
<br>
</dl><b><u>Key Learnings:<br>
</u></b>
<dl>
<dd><x-tab> </x-tab><br>
<br>
<dd>I feel very fortunate to be working with the unique individuals that=
make up 5ESS team. They, as individuals and as a whole are amazingly=
clever, ambitious, motivated, and sincere. They will all be the=
reason this project is successful.=20
<dd>-Lu<br>
<br>
</dl><x-tab> </x-tab>"De=
stiny is not a matter of chance, it is a matter of choice; it is not a thing=
to be waited for, it is a thing to be achieved."
<dl>
<dd> --William Jennings Bryan<br>
<br>
<dd>"Success is peace of mind that is a direct result of self-=20
<dd>satisfaction in knowing you gave your best effort to become=20
<dd>the best of which you are capable."=20
<dd> -John Wooden<br>
<br>
<dd>"Good humor is tonic for the mind and body. It is the best=20
<dd>antidote for anxiety and depression. It is a business asset.=20
<dd>It attracts and keeps friends. It lightens human burdens. It=20
<dd>is the direct route to serenity and contentment."=20
<dd>--Grenville Kleiser
</dl></html>
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