[1972] in Consulting_FYI

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Abuse of the Athena System

daemon@ATHENA.MIT.EDU (daemon@ATHENA.MIT.EDU)
Fri May 26 16:13:03 1989

From: <kevles@ATHENA.MIT.EDU>
Date: Fri, 26 May 89 16:10:13 EDT
To: cfyi@ATHENA.MIT.EDU

Occasionally a user in olc complains about another user who is breaking the
rules of use.  (Lengthy locking of workstations and using the printers for
multiple copies are among the more frequent examples.)  Should you grab such
a question, do the following:
        Sympathize with the user complaining
        Point out that the behavior is against the rules of use, and say
                that you will bring it to the attention of the Athena
                management.
        Send a copy of the log (or pertinent portions) to me (kevles) or
                Beth Anderson (beth).  Be sure that all pertinent facts
                are included in the log portion: olc time, username of
                complainant, all the information that the complainant gives.

Beth and I will forward these problems to Ron Orcutt, Athena's Executive
Director, who will deal with them in an appropriate fashion.

Thanks for your attention to this matter.

--Beth Kevles

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