[20953] in Athena Bugs

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Proposed Stock Answer, topic WEB (Mozilla)

daemon@ATHENA.MIT.EDU (Chris Toepel)
Tue Oct 22 17:35:13 2002

Message-Id: <200210222135.RAA09917@scar.mit.edu>
To: olc-stock@MIT.EDU
cc: tbelton@MIT.EDU, bug-infoagents@MIT.EDU, jhawk@MIT.EDU
Date: Tue, 22 Oct 2002 17:35:12 -0400
From: Chris Toepel <ctoepel@MIT.EDU>

(This is my proposed stock answer about Mozilla's very common
'SSL disabled' bug that OLC gets a lot of questions about and
I consulted with <tbelton> about.  Notice it is up-to-date,
regarding the renaming of the script.  Feel free to write another
or edit this, but it would be nice to have it out finally.)
=Chris




TOPIC: WEB and/or WEBSIS

TITLE: Problems with Mozilla Certificates or SSL


If you haven't already obtained certificates, you should visit

http://web.mit.edu/is/help/cert/

But if you are getting the error messages:
* "SSL is disabled",
* "Could not initialize the browser's security component"
* "Unable to initialize security device"

This is probably caused by a known Mozilla bug, caused when importing 
certificates from Netscape.  The solution is to obtain new ones in 
Mozilla.  This will delete all your certificates from Mozilla.

You should close all Mozilla windows and type:

athena% add infoagents 
athena% zap-mozilla-certs

You will have to re-obtain certificates, but everything else is 
preserved.

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