[20724] in Athena Bugs
star-office a4 lossage
daemon@ATHENA.MIT.EDU (John Hawkinson)
Tue Sep 17 11:59:49 2002
Date: Tue, 17 Sep 2002 11:59:47 -0400 (EDT)
Message-Id: <200209171559.LAA15063@multics.mit.edu>
To: bugs@mit.edu
From: John Hawkinson <jhawk@MIT.EDU>
I just had a user who was trying to print a document in
Star Office, but only got the header page.
Printing to a file and viewing with gv worked fine.
Prepending an error handler, we learned:
ERROR: configurationerror
OFFENDING COMMAND: setpagedevice
It turned out that the document was configured for A4 paper.
This seems incredibly non-intuitive behavior. I would expect:
a) The printer to prompt the user to insert A4 paper
b) The printer to print the paper on letter paper anyway
c) Star Office to not try to print on A4 paper in a way
such that it fails silently if the printer does not
support the paper format.
I'm not sure what the right fix is. Perhaps we should install
a default error handler, but even then it doesn't seem like it'll
be totally helpful.
Maybe someone else has a better suggestion. Perhaps Star Office can
be made to not do that.
--jhawk
