[15656] in Athena Bugs
Re: sun4 8.1.13: framemaker
daemon@ATHENA.MIT.EDU (Jacob Morzinski)
Thu Nov 6 20:10:37 1997
To: Alex T Prengel <alexp@MIT.EDU>
Cc: bugs@MIT.EDU
In-Reply-To: Your message of "Thu, 06 Nov 1997 17:18:36 -0500."
<199711062218.RAA01184@dit.MIT.EDU>
Date: Thu, 06 Nov 1997 20:10:34 EST
From: "Jacob Morzinski" <jmorzins@MIT.EDU>
On Thu, 6 Nov 1997, Alex T Prengel <alexp@MIT.EDU> wrote:
>I am addressing this to you on the presumption that you entered the bug
>report for the actual user:
Yes, that's correct.
I don't suspect the error of being an easily reproducable one.
Also, I don't think that the user would have been able provide
me with much more information about what was going on before
the crash.
The user was probably using default Framemaker (5.1, I guess).
As far as I could tell, all of the dotfiles looked normal.
The windowmanager was mwm.
You asked if there was anything unusual about the state of the
machine; there was, but I didn't have time to worry about it that
day. Somehow, the machine had gotten into a state where
mwm would not respond to any mouse clicks. Different windows
would properly accept focus when the mouse was moved into them,
and the individual windows would process mouse clicks, but
mwm would not take any action in response to mouse clicks in the
window decorations, or in the root window.
-- I asked the user about this, and she said
"Oh, that always happens when you run Framemaker for a long time." --
I'd never had this happen to me, but I don't use mwm, and
perhaps I'd never run framemaker for five-hour stretches.
This prompted me to check the user's dotfiles. It seemed to be
an ordinary account. I don't recall seeing _any_ customized files
(.environment, .cshrc.mine, nothing).
I kill'ed mwm from an xterm, restarted it, and the new mwm
showed the same behavior! No recognition of mouse clicks.
I didn't have time to worry about too many things, and the user seemed
to be accustomed to the odd behavior of mwm, so I showed her how
to recover her document from the autosave file, submitted the
bug report, and left.
Sorry; I know that voodoo software problems can be almost impossible
to track down. I just don't have very much to tell you.
--
Jacob Morzinski jmorzins@mit.edu
