[590] in Tooltime
Re: Bounced mail making logs
daemon@ATHENA.MIT.EDU (Michael L. Barrow)
Fri Nov 21 18:15:05 1997
To: Rob Smyser <smyser@MIT.EDU>
Cc: "Michael L. Barrow" <mlbarrow@MIT.EDU>, Barbara Goguen <goguen@MIT.EDU>,
tooltime@MIT.EDU
Reply-To: michael@MIT.EDU
In-Reply-To: Your message of "Fri, 21 Nov 1997 17:33:33 EST."
<3.0.2.32.19971121173333.00964b90@hesiod>
Date: Fri, 21 Nov 1997 18:14:59 EST
From: "Michael L. Barrow" <mlbarrow@MIT.EDU>
> Michael and others,
> we have another problem that I will surface since we're talking about
> this here. That problem is reflected in the following common scenario
>
We discussed this very problem this morning in the bagel meeting. We've
agreed, where we is Helpnet/NetOps/DCS/Transmissions that all work will
be done within Scopus. If we have something that we want everyone to
know, we'll create a log either manually or email and then send email to
everyone with the appropriate Log # text in the subject.
> Is there any way we can get the developers to answer customers in this way
> rather than sending cc'd email?
Yeah -- the answer is simple: everyone *MUST* use Scopus so that it can
be tracked appropriately. If people don't want to use Scopus, then they
can't play the game.
On a slightly related note: are the mailing lists gonna be cleaned up?
Is it necessary to keep all of these discuss meetings, etc. See...
mac-help
LIST:computing-help
mac-help-mtg@menelaus.LOCAL
pc-help
LIST:computing-help
pc-help-mtg@menelaus.LOCAL
unix-vms-help
help@isis.mit.edu
help@team-usa
unix-vms-help-mtg@menelaus.LOCAL
computing-help
computer-help-mtg@menelaus.LOCAL
help@team-usa.mit.edu
micro-help-mtg@menelaus.LOCAL
micro-help
LIST:computing-help
micro-help-mtg@menelaus.LOCAL
I guess it doesn't have any effect on the customer, but it seems silly
to keep the separate discuss meetings with copies all over the
place. Just my $0.02.
-- michael
