[591] in Tooltime
Email interface subject line
daemon@ATHENA.MIT.EDU (Debi Fuchs)
Mon Nov 24 11:35:46 1997
Date: Mon, 24 Nov 1997 11:35:51 -0500
To: wade@MIT.EDU
From: Debi Fuchs <debi@MIT.EDU>
Cc: tooltime@MIT.EDU
Steve,
The email interface seems to be working well so far.
Is there any way to put the "Log XXXXXX" back in the subject line on logs
like this? I sent mail with the subject "Re: testing the email interface".
It did the right thing and added it to the only log with that summary, but
the text says "Please continue to use the subject line above (which
contains your log number)" even though that is not really the case.
We could change the text, but I wonder if it might be better to reinsert
the log number into the Subject field, instead.
Cheers,
-Debi
>Date: Mon, 24 Nov 1997 11:26:41 -0500
>X-Database: OracleDate: Mon, 24 Nov 1997 11:26:41 EST
>To: debi@MIT.EDU
>From: blue-mac@MIT.EDU
>Subject: Re: testing the email interface
>Reply-To: "blue-mac 100690" <blue-mac@MIT.EDU>
>
>Welcome to the new automated email interface to our call tracking
>database. Your email was added to Log 100690 in our database.
>
> Please continue to use the subject line above (which contains your log
> number) in any subsequent email regarding this case, so that we may
> track all related correspondence in one place.
>
> Sincerely,
> The MIT Support Process
>
>-----------
>Date: Mon, 24 Nov 1997 11:26:51 -0500
>To: "blue-mac 100690" <blue-mac@MIT.EDU>
>From: Debi Fuchs <debi@MIT.EDU>
>Subject: Re: testing the email interface
>
>xxxxxxx
>
>
>-------------
>Debi Fuchs, Consultant
>MIT Information Systems
>Computing Help Desk Group
>77 Massachusetts Avenue, 11-319
>Cambridge, MA 02139
>(617) 253-7812
>debi@mit.edu
-------------
Debi Fuchs, Consultant
MIT Information Systems
Computing Help Desk Group
77 Massachusetts Avenue, 11-319
Cambridge, MA 02139
(617) 253-7812
debi@mit.edu
