[196] in Tooltime
Re: Scopus Implementation Meeting Aug 13, 1996
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Thu Aug 15 09:30:30 1996
Date: Thu, 15 Aug 96 09:30:21 EDT
To: "Lynne E. Sousa" <sousa@MIT.EDU>
From: goguen@MIT.EDU (Barbara Goguen)
Cc: tooltime@MIT.EDU
>> Made the following decisions:
>> - Add DCS category to call queue since this field has nothing that
>> matches complex installs.
>> - Remove required attribute on the hardware field since complex net
>> installs would not fill this in. If removing this field causes
>> data integrity issues, reports can be generated to review the
>> process of how this field is used.
>> - Would prefer to either move the position of the status field on
>> the netinstall screen or at least remove the required attribute. Not
>> sure the later can happen based on rules coded into Tcl.
>
>The answers to these requests is no, no and no.
I can understand your raising your concerns about these changes. I'm not
sure it is particularly helpful to simply say "no, no and no".
>The call Queue is based upon the four published telephone numbers. There is
>a DCS entry in the category list, this is the indicator of complex installs,
>all requests to be handled by the helpdesk are HelpNet category.
We discussed what the call Queue was based upon. We also discussed how
John and others from DCS would most effectively use the system. We agreed
that it seemed a small enough change that if it made the work of DCS that
much easier it was worthwhile.
>
>The Hardware is thought to be needed. For complex installs the entry N/A is
>appropriate, and part of the picklist.
The Hardware is thought to be needed by whom?
I think we need to be responsive to hearing how people will be using the
system and where simple changes will make it easier for them to use it, I
would argue that we should make them.
-barbara
goguen@mit.edu
617-253-6135
