[197] in Tooltime
Re: Scopus Implementation Meeting Aug 13, 1996
daemon@ATHENA.MIT.EDU (John Saylor)
Thu Aug 15 10:42:12 1996
To: "Lynne E. Sousa" <sousa@MIT.EDU>
Cc: wade@MIT.EDU (Steven Wade Neiterman), tooltime@MIT.EDU
In-Reply-To: Your message of "Wed, 14 Aug 1996 15:44:07 EDT."
<2.2.32.19960814194407.0069f080@po9.mit.edu>
Date: Thu, 15 Aug 1996 10:42:04 EDT
From: John Saylor <jsaylor@MIT.EDU>
Hi
[x]
>> Made the following decisions:
>> - Add DCS category to call queue since this field has nothing that
>> matches complex installs.
>> - Remove required attribute on the hardware field since complex net
>> installs would not fill this in. If removing this field causes
>> data integrity issues, reports can be generated to review the
>> process of how this field is used.
>> - Would prefer to either move the position of the status field on
>> the netinstall screen or at least remove the required attribute. Not
>> sure the later can happen based on rules coded into Tcl.
>The answers to these requests is no, no and no.
Who put you in charge?
>The call Queue is based upon the four published telephone numbers. There is
>a DCS entry in the category list, this is the indicator of complex installs,
>all requests to be handled by the helpdesk are HelpNet category.
Yes, but this is a required field- under which number would you have me put
complex installations that are being handled by DCS- none of the phone numbers
is right for it.
>The Hardware is thought to be needed. For complex installs the entry N/A is
>appropriate, and part of the picklist.
Yes, but aren't needed and required two different things?
>The Status field can be physically moved. The required attritrubute cannot
>be removed, this is the indicator of an open record.
Great!
>The position of the status field can be discussed at the beta debrief next
>Friday. Please remember that all of the major people in this area of the
>helpdesk have been here not longer than four months.
But I have been- and I'm only talking about the status window in the HelpNet/DCS child.
