[188] in IS Home Pages
Re: Service request form
daemon@ATHENA.MIT.EDU (Kris Nyzio)
Tue Sep 1 08:06:34 1998
In-Reply-To: <2.2.32.19980831142447.01233688@po9.mit.edu>
Date: Tue, 1 Sep 1998 08:02:37 -0500
To: Janet Littell <jlittell@MIT.EDU>
From: Kris Nyzio <knyzio@MIT.EDU>
Cc: is-home@MIT.EDU
Hi Janet,
I just finished adding two fields to the breakdown page of the form that
may help answer some of your questions. Per Robyn's suggestion I added an
example of each telephone style's faceplate and filled some of the fields
in. When you click on either faceplate on the form it brings you to the
examples.
I just got the authorization to post this form yesterday so I will be
looking for feedback from the supervisor of the customer service department
for various items on this page. I need her to make some decisions on the
content and processes that lie behind submitting and receiving these forms,
so we won't be able to post it for a while. Please let me know of any
other concerns you may have regarding this form (or any of the pages I've
done so far).
Thanks for your help.
Kris
>Hi Kris,
>In case you are still looking for comments on this form. I think it looks
>great. The only two items that I found slightly puzzling were the two
>appearance items at the end, and they may be clear to an AO who deals with
>phones on a regular basis.
>
>I'm not sure how the two sentences in the "...Users Only" instructions
>relate to each other; that is, does checking certain boxes an indication of
>how the set should look? Would it be more to the point to say "Indicate how
>you want your set to work;..."
>
>Again, this is probably obvious to the phone experts, but would it be
>worthwhile to define "call appearance"?
>
>Janet
>
***************
Kris Nyzio
253-2476
knyzio@mit.edu
***************
