[249] in installers
Re: Log 155083
daemon@ATHENA.MIT.EDU (Jonathan McIndoe Hunt)
Fri Oct 8 17:26:17 1999
Message-Id: <4.2.0.58.19991008172122.00c59e70@po7.mit.edu>
Date: Fri, 08 Oct 1999 17:25:27 -0400
To: MIT Computing Helpdesk <computing-help@mit.edu>, installers@mit.edu,
sendpubs@mit.edu
From: Jonathan McIndoe Hunt <jmhunt@MIT.EDU>
Cc: helpsuper@mit.edu
In-Reply-To: <199910082103.RAA03869@melbourne-city-street.MIT.EDU>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Eudora 2.2 is still the latest released and supported version of Eudora for
Windows. The documentation will be updated when we release 4.0.2.
Tentative plans are to release Eudora 4.0.2 next Friday.
I just retrieved the 2.2 installer from net-dist just fine from the win9x
tree. I noticed that the current winNT tree is missing it.
ftp://net-dist/mit/win9x/email/eudora/current/
-Jonathan
At 05:04 PM 10/8/1999 -0400, MIT Computing Helpdesk wrote:
>hi,
>
> we received a call from a client about no longer being able to
> get Eudora
>2.2 from net-dist and that the Eudora webpage was not updated correctly to
>reflect that Eudora 2.2 is no longer available. Only Eudora 4.02 was
>available under the 'test' directory. Explained that we are probably
>through a transition stage of launching Eudora 4.02, but she was not
>pleased with the confusing instructions and missing files, and would like
>to make her comments known. As per client's request, I am forwarding this
>to both installers@mit.edu and sendpubs@mit.edu so that you might be aware
>of the problem. Attached is a copy of the log with more details. Thank you,
>
>Jessica Tan
>jesstan@mit.edu
>Student Consultant
>Computing Helpdesk.
>
>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Helpdesk Log #155083 (NEW)
>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Client: RACHEL MORTON
> Phone: 3-5612
> Email: RACHEL@MIT.EDU
> Dept: NUCLEAR ENGINEERING, DEPARTMENT OF
> Address: NW12 232
> Title: MANAGER, COMPUTER FACILITIES
>
> Summary: installing eudora and mink - confusing webpage.
>
> Hardware: PC
> OS: WindowsNT
> Software: Eudora
>
> Method: Voice
> Created: By jesstan on 10/08/99 16:25
> Modified: By jesstan on 10/08/99 16:25
>
>-----------------CASE HISTORY-----------------
>
>
>--- Entry: 10/08/99 @ 4:33 PM - jesstan ---
>Client is trying to install eudora and mink on a new winnt machine.
>
>She has the following complaints about our eudora webpage:
>
>- no eudora 2.2 in the 'current' net-dist directory when she tries to
>download it from the webpage http://web.mit.edu/is/help/eudora
>- eudora 3.0 in the 'old' net-dist folder is non-existent
>- only downloadable version was eudora 4.02 in the 'test' directory
>
>Suggested that perhaps we are in the process of transitioning and updating
>our webpages but client feels strongly that we should update the webpage in
>one go. there should not be outdated links or information on the webpage -
>confused her and wasted her time chasing for the right software.
>
>anyway, she installed eudora 4.02, didn't work. i found out that it's
>because she has specified to use binary 16 libraries in the kerberos
>installation. told client to unmink and reinstall mink again, this time
>using 32-bit binaries instead.
>
>also sending email to installers about the comment on the eudora webpage.
>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>Log info extracted on 10/08/1999 16:40
